Smart hoteliers go above and beyond what's required to provide their guests with an exceptional, personalized experience that leaves travelers feeling welcome and important. Yet, hotel executives often miss the mark by not extending this best-in-class experience throughout all of their guest services processes.
The ability to service a multitude of guest requests, incidents and suggestions through a single point of-contact is of strategic importance to hotels today. Many hotels provide the same service. So how do you make yours more memorable? By being more efficient and effective…consistently. Information Technology can play a vital role in ensuring consistent delivery of guest services. It can monitor requests and issues till completion. It can escalate delays to avoid guest dissatisfaction. It can help you discern patterns and trends that need management attention. It can help you assess guest satisfaction levels.
@yourWISH is intended to do all this and more. It can help service departments to manage both guest requests and inter-departmental issues through a single system. It expedites call dispatch to the assigned employee by mobile SMS. It encourages and supports a quality monitoring. @yourWISH is a complete guest services management system that can help your hotel gain competitive advantage and distinguish itself by helping it to deliver a better customer experience, and earn stronger loyalty and greater return on investment.
✓ Guest Incident Tracking
✓ Incidents’ Cost Recovery
✓ SMS, Email and PABX Integration
✓ Call Queue Control Maintenance
✓ PMS Link
✓ Communication Capturing
✓ Infrastructure Monitoring
✓ Real Time Management Dashboard
✓ Access Control and Audit Trails
✓ Enhanced Reporting
✓ Runner’s App (iOS & Android)
For more information about @yourWISH, please write to [email protected] or visit us at Suite No. 109, Opal Tower, Business Bay, Dubai, UAE