Sonam Lhanzom is the talented and passionate HR Executive of voco Bonnington Dubai. She redefines leadership as "genuinely serving colleagues from the heart," proving that being a leader does not require playing a specific role, rank, or position. She works to set colleagues up for success.
Sonam's career journey from hotel operations to human resources is fascinating. Holding a diploma in Hotel Management in India, she jumpstarted her career as a Hostess at Hyatt Regency – New Delhi in 1997. Then she joined the Burj Al Arab pre-opening team in 1999. There, she was promoted multiple times as Guest Relations Executive, Sales Agent – Restaurant Reservation, Team Leader – Restaurant Reservation, Senior team leader – Restaurant Reservation, Culinary Coordinator, and Culinary Administration Manager. Her exposure to hotel operations gave her a rich perspective of genuinely caring for colleagues with their actual needs at work. Hence, Sonam has been very effective as an HR Executive in voco Bonnington Dubai since 2017 (then Bonnington Hotel), being a "mother" and mentor to many.
Sonam's authentic leadership shone brightest during the pandemic. She played a significant role in ensuring that colleagues had robust mental health by patiently having meaningful conversations with each of them. Post-pandemic, Sonam supported the hotel's business recovery by providing that colleague had proper and sufficient tools and guidance for a smooth move to entire operations.