With more than 26 years of experience in a variety of businesses and 16 years in the hospitality industry, Ravi Santiago, Cluster General Manager at Wyndham Hotels Ajman, brings a wealth of knowledge to the position. He is a professionally qualified accountant with an MBA and a Postgraduate Diploma in Business Administration from UK universities. Despite the challenges of the pandemic in 2020, Santiago prioritized protecting and supporting his team members while keeping the business profitable.
As a result, Wyndham Hotels Ajman achieved the highest occupancy in Ajman throughout 2021 and 2022, with an average occupancy above 94%. Additionally, more than 75% of team members received career enhancements, and the staff turnover was the lowest in 2022. Santiago is also passionate about CSR and actively partners with organizations such as Al Ihsan Charity Association and Evolvin' Women to provide opportunities and assistance to less fortunate individuals and groups. He invests in his team by encouraging employee engagement and believes that a motivated team is key to success.