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16699 05 Oct 2022

Sofitel Dubai The Palm Elevates Guest Experience

The team is committed to further increasing guest satisfaction complementing the team at the established Sofitel flagship resort.

Dubai United Arab Emirates, 5th October 2022: Sofitel Dubai The Palm has bolstered its leadership team with new appointments in the Housekeeping, Concierge, and Spa divisions recently. Laura Grosbois and Stephen Simiyu have joined as the new Director of Spa and Chief Concierge respectively. Besides the two, Nelly R. Castaneda has been appointed as the Director of Housekeeping at the resort.

Laura Grosbois previously served as the Wellness and Nailology Manager at Atlantis The Palm Hotel where she managed a total of 70 employees, and was responsible for the Hair Salons, 20 massage rooms, fitness center, and the Nailology Nail Bar. Grosbois was also responsible for the Nailology Project where she managed recruitment, creation of treatment, SOPs, and the teams training plan. She has also been involved in PL strategies, forecasting expenses, and revenues, and increasing net benefit, besides developing the loyalty program and enhancing guest satisfaction, and looking for innovation and new trends. Grosbois is a trained Podiatrist and has a Bachelors degree in the profession from France. She has worked in the luxury spa industry for more than seven years in the UAE. Her experience and strong business acumen with a keen eye for guest experience will ensure that Sofitel Spa with LOccitane will continue to position itself among the top Spas in Dubai.

Stephen Simiyu previously served as the Assistant Manager of Concierge and Guest Services at Fairmont the Palm Resort in Dubai, where he was responsible for maintaining the quality of standards through the proper formulation of Local Standards of Operation, training and leading his team to efficiently manage guest requests and to achieve the hotels targets. Simiyu has more than 15 years of professional undertaking in hospitality and customer service. Simiyu has been an active member of the Dubai Concierge Group affiliated with Les Clefs Dor UAE since 2015, and the winner of First-Class Customer Care Concierge in 2014 by TheDepartmentof Economy andTourismformerlyDubaiTourismand Commerce Marketing. Simiyus focus and strong desire to create unique customer experiences through his vast local knowledge will continue to position the hotel as a leader in guest satisfaction.

Nelly R. Castaneda has been appointed as the Director of Housekeeping at the resort. Prior to joining Sofitel Dubai The Palm, Castaneda served as the Director of Housekeeping at Paramount Hotel Dubai (Pre-Opening), where she was responsible for Housekeeping and Laundry operations, preparation of OSE requirements, assisting with the design of the uniforms for all the departments, managing decoration, and the flower shop. Castaneda has been working in the hospitality sector in the UAE since August 2004. Prior to that, she worked in Jordan and her native country Guatemala.

Christophe Schnyder, Managing Director at Sofitel Dubai The Palm said, I am pleased to welcome all our new joiners, they come with some great experience in their individual fields and we are looking forward for them to share their expertise to further elevate guest experience at the resort."

About Sofitel

Sofitel Hotels Resorts is an ambassador of modern French style, culture and art-de-vivre around the world. Established in 1964, Sofitel is the first international luxury hotel brand to originate from France with more than 120 chic and remarkable hotels in the worlds most sought after destinations. Sofitel exudes a refined and understated sense of modern luxury, always blending a touch of French decadence with the very best of the locale. The Sofitel collection includes such notable hotels as Sofitel Paris Le Faubourg, Sofitel London St James, Sofitel Munich Bayerpost, Sofitel Dubai The Obelisk, Sofitel Mexico City Reforma, Sofitel Washington DC Lafayette Square, Sofitel Sydney Darling Harbour and Sofitel Bali Nusa Dua Beach Resort. Sofitel is part of Accor, a world leading hospitality group consisting of more than 5,300 properties and 10,000 food and beverage venues throughout 110 countries.

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About Sofitel Dubai The Palm

Sofitel Dubai The Palm, is a unique luxury 5-star resort on the East Crescent of the worlds famous Palm Jumeirah island, fusing warm Polynesian welcome with outstanding Arabichospitality exuding French elegance.

Live the French Way stays at the core of every visit to this beautiful tropical retreat, where you will experience Magnifique in an enchanting environment inspired by the culture and architecture of the South Pacific, ensuring you are relaxed, revived and restored.

The hotel features 546 rooms including 4 outstanding private beach villas, 182 luxury serviced apartments and 360 contemporary guest rooms and suites with large balconies and beautiful sea or palm views. Culinary excellence is one of the cornerstones of Sofitel Dubai The Palm with 6 restaurants with 5 bars and lounges bringing a truly international gastronomic experience, while celebrating food with a French touch. Both indoor and al fresco options along with stunning views immerse diners in a culinary journey of excellence across the resort.

The hotel also features meeting rooms, an elegant ballroom, Sofitel SPA with L'Occitane, a beautiful 2,500 square meter spa with 28 treatment rooms, a 24-hour fitness facility Sofitel FITNESS and the Amura Kids Club apurpose builtchild-friendly facility with monitored play areas for children offeringinteractive games and activities.