DUBAI, February 2022 - Fairmont Hotels and Resorts, the global luxury hotel group, is pleased to announce the key appointment of its Director of Operations, Nawaf Abdelaziz Nayef Hassan, effective as of February 2022. Nawaf will play a key role in overlooking the operations of the iconic hotel across all functions and ensuring the highest levels of guest satisfaction.
Nawaf comes with a rich experience of over 20 years of progressive experience in the hospitality industry, having previously worked with leading hotels brands. Nawaf has a proven track record in the industry. Committed to bringing out the best in his team, he attributes mentoring as evidently the key to achieving the goals. Nawaf started his career in his home country in Kempinski Dead Sea Jordan as Restaurant Supervisor. Two years later, he then moved to Abu Dhabi and joined Desert Islands Resort and Spa by Anantara as the Assistant Outlet Manager in 2009. He then joined the pre-opening team of another hotel Qasr al Sarab Desert Resort by Anantara as the Outlet Manager. Prior to taking his current role as Director of Operations of Fairmont Dubai, Nawaf joined Radisson Blu Hotel, Downtown Dubai, as the Outlet Manager, then later moved his way up to Food and Beverage Manager in 2011 in Radisson Blue Resort, Sharjah then transitioned to the role of Director of Operations/Acting hotel manager.
At Fairmont Dubai, he will be responsible for leading the team to ensure full compliance to Hotel operating controls, SOPs, policies, procedures, and service standards. Nawaf will focus on demonstrating to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels Resorts Core Standards at all times.
Commenting on his appointment, Nawaf stated, I am thrilled to become part of the Fairmont Hotels family and to be able to contribute to the development and the growth of such a prestigious brand. I look forward to working with the entire team on further elevating the bespoke service and innovative guest experience.
An eclectic and accomplished man like Nawaf will allow us to design an even more solid corporate structure and accelerate the expansion of the hotel, which is already underway. I am delighted that he has chosen to work with us, comments Kosta Kourotsidis, General Manager, of Fairmont Dubai.