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37805 21 Jul 2020

To Promote Safe Traveling, Palladium Hotel Group Offers Guests Free Medical Assistance Insurance

Guests will be insured with guaranteed services for any incidents directly related to COVID-19 that may arise during their stay.

Madrid, Spain (July 20, 2020) Palladium Hotel Group is offering a new medical care insurance in time for the reopening of its hotels in Mexico, the Caribbean and Europe this summer. Further reinforcing its commitment to guests’ wellness, the new insurance will protect guests against any unforeseen circumstances from the current health emergency. The insurance will be available free of charge for a year for all guests who book direct and through tour operators or travel agents. 

Guests staying at the following Palladium Hotel Group properties in the Americas will be insured with guaranteed services for any incidents directly related to COVID-19 that may arise during their stay, including expenses for any illness arising during stays, medical transfer of patients, the extension of stays, and more: Grand Palladium Costa Mujeres Resort & SpaTRS Coral Hotel and Grand Palladium Vallarta Resort & Spa in Mexico; Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa in Jamaica; Dominican Fiesta Hotel & CasinoGrand Palladium Palace Resort Spa & CasinoGrand Palladium Bávaro Suites Resort & SpaGrand Palladium Punta Cana Resort & SpaTRS Turquesa Hotel and TRS Cap Cana Hotel in the Dominican Republic. The insurance will also be available for Palladium Hotel Group’s properties in Spain. 

“Our guests’ safety and confidence in travel prompted us to launch this new initiative following our announcement of Palladium Hotel Group’s improved health and safety protocols, we wanted to continue innovating and providing tangible ways for our guests to have a worry-free vacation,” said Pilar Arizmendi-Stewart, VP of Sales and Marketing for the Americas for Palladium Hotel Group. “We are taking every measure possible to take care of our guests and continue fostering confidence in travel,” she added. 

In the commitment to ensuring the wellbeing and safety of guests, the new initiative has been launched in collaboration with the risk management company, Materh, which has advised Palladium Hotel Group to contract a policy designed by InterMundial with the support of Europ Assistance. The new medical care insurance comes in addition to the development of strict Health & Safety Protocols certified by SGS, the world’s leading inspection, verification, testing and certification company recognized as the global benchmark for quality and integrity. In addition, the hotel group has created the Palladium Hotel Group Global Customer Experience and Safety Council, which is composed of Chief Operating Officers, Commercial Directors, Quality Directors and Food & Beverage Directors of all company brands and hotels across all Palladium Hotel Group markets, as well as independent technical advisers.  

Palladium Hotel Group has officially reopened four of their properties in the Americas including Grand Palladium Costa Mujeres Resort & Spa, TRS Coral Hotel and Grand Palladium Vallarta Resort & Spa in Mexico on July 1, and Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa in Jamaica on July 10. Additional summer reopenings include Santo Domingo’s Dominican Fiesta on July 27 and Grand Palladium Imbassaí Resort & Spa in Brazil on August 6. In the fall, Grand Palladium Palace Resort Spa & Casino, Grand Palladium Bávaro Suites Resort & Spa, Grand Palladium Punta Cana Resort and Spa and TRS Turquesa Hotel, all located in Punta Cana, Dominican Republic, will welcome guests back on October 9, and TRS Cap Cana Hotel will resume operations on October 30. 

About Palladium Hotel Group

Palladium Hotel Group is a Spanish hotel chain with fifty years of experience. The chain has 48 hotels and more than 14,000 rooms in six countries: Spain, Mexico, Dominican Republic, Jamaica, Sicily (Italy) and Brazil and operates 10 brands: TRS Hotels, Grand Palladium Hotels & Resorts, Palladium Hotels, Palladium Boutique Hotels, Fiesta Hotels & Resorts, Ushuaïa Unexpected Hotels, Ayre Hoteles, Only YOU Hotels, Bless Collection Hotels as well as licensed brand Hard Rock Hotels in Ibiza and Tenerife. The Palladium Hotel Group hotels are characterized by their philosophy of offering customers a high standard of quality in its products and services and excellent value. Palladium Hotel Group is owned by Grupo Empresas Matutes (GEM)