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33452 03 Jul 2020

Dedicated Safety Ambassadors as marhaba Reopens Popular Airport Lounges at DXB

marhaba’s enhanced services ensure a safe, convenient journey from check-in to baggage delivery

Dubai, UAE, 2 July 2020 – marhaba, dnata’s airport hospitality brand, has reopened two of its popular airport lounges at Dubai International’s (DXB) Terminal 2 and Terminal 3 (Concourse “B”) with enhanced safety measures.

Hosted by marhaba’s safety ambassadors, the lounges are open to passengers of all travel classes, inviting them to relax or catch up with work in a safe, peaceful environment. Customers can further upgrade their travel experience and enjoy complete peace of mind throughout their journey by booking marhaba’s Home Check-in and Meet & Greet services.

Steve Allen, Divisional Senior Vice President, UAE Airport Operations and Travel, dnata, said: “Following the recent announcement of our innovative Home Check-in services, we are delighted to deliver more great news for Dubai travellers. By opening our popular airport lounges at Dubai International we offer travellers more options to boost their travel experience and enjoy a safe and smooth journey.

“Our services help passengers minimize touchpoints and maximize safety while enjoying tailor-made, customer-oriented services from check-in to baggage delivery. Our trained safety ambassadors stay committed to providing service excellence to the residents and visitors of Dubai, every day.”

Open 24 hours, both of marhaba’s reopened lounges offer superfast Wi-Fi and all-day dining with international cuisine catering to a wide range of dietary and ethnic requirements. The comfort of guests is ensured by a diverse team of dedicated safety ambassadors, who have been thoroughly trained on health and safety protocols.

Besides its lounge services, marhaba also offers comprehensive Home Check-in, Meet & Greet and Chauffeur services to Dubai travellers. From a convenient home check-in process to fast-track clearance through arrivals or departures and helping with transfers and baggage, marhaba delivers a smooth and safe experience for travellers throughout their journey.

marhaba has implemented a number of measures to ensure the safety and wellbeing of customers and agents. The lounges offer touchless payment options and frequently undergo increased cleaning and sanitisation with specific focus on high-touch surfaces. To further reduce touchpoints, the buffet has been replaced with individually pre-portioned dining options. Senior travellers and their family member can enjoy the services in designated zones.

All marhaba agents and lounge staff wear a mask, and abide by social distancing guidelines while assisting passengers at the airport. marhaba’s chauffeurs also adhere to safety protocols, and the cars undergo strict disinfecting procedures after each trip. The number of passengers in each vehicle is limited to two in standard cars or three in SUVs. Immediate family members are exempt from these restrictions and are able to travel in cars together in groups larger than three people.

marhaba’s Dubai lounges are available for members of several airport lounge programs. Other travellers can also purchase lounge access by making an online booking at or simply walk in and pay for access on the spot. Entry fees start at AED 205.

marhaba’s Home Check-in, Meet & Greet and Chauffeur services can be booked also on Service fees start at AED 110.