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59577 08 Jun 2020

Redefining Guest Journey with Heightened Health and Safety Measures at Taj Hotels in Dubai

Tajness with a commitment restrengthened

Dubai, June 08, 2020: Taj Dubai and Taj Jumeirah Lakes Towers, the two hotels of the iconic Taj brand in the Middle East have redefined the guest journey with the implementation of stringent health, safety, and hygiene measures, to give greater confidence to guests. The heightened precautionary measures have been set forth with strict adherence to the guidelines and protocols issued by the World Health Organization (WHO), the Dubai Health Authority (DHA) and Dubai Municipality (DM).

“The Taj brand has always been acknowledged as a true hallmark of warm Indian hospitality, globally. For over a century, our guests, associates, and stakeholders have placed their trust in us, and we remain committed to ensuring the highest emphasis on their safety and well-being. Keeping in mind the present circumstances, we have restrengthened our brand and service standards to include government compliant health and safety measures; and are leveraging the latest technology to provide a seamless guest experience.

We look forward to welcoming our guests back and continue to create memorable experiences, with Tajness at the core of everything we do,” said Ranjit Phillipose, Area Director – Middle East and General Manager, Taj Dubai.

Taj Dubai continues to welcome guests, whereas Taj Jumeirah Lakes Towers re-opens on the 11th of June. The redefined journey, which begins from the moment the guest puts foot in a hotel car until alighting from one on their way back home, has been carefully thought through.


Chauffer driven cars will only accommodate a maximum of two guests at a time. The interior and exterior of all Taj cars will be disinfected prior to every pickup and drop. Hygiene kits containing a hospital-grade face mask, hand sanitizer, disinfectant wipes and disposable gloves will be provided to each guest. Body temperature checks will be undertaken for every associate and visitor prior to entering the hotels, using non-invasive laser thermometers. Luggage sterilization will take place at the entrance of the hotels.


Queue managers where necessary have been appointed to ensure social distancing is maintained. Seamless contact-free check-in procedures have been put in place with the adoption of advanced technology. Only rooms which have been rested for a period of 24 hours after deep-cleaning and disinfection will be allocated to a guest.


Rooms go through the highest levels of sanitization. All surfaces such as wall coverings, mattresses, furniture, furnishings, bath fittings, floors and floor coverings, including identified high touch points such as door handles, drawers, TV remote and bedside tables are being disinfected daily using a DHA approved alcohol-based sanitizer. Hand sanitizers and masks have been placed in the room for guest convenience.

Touch-free experiences such as access to a 24-hour dedicated WhatsApp number is being provided for the convenience of resident guests. Similarly, QR codes have been made available to access TV channel listing, In-Room Dining and restaurant menus, Guest Services Directory, and Jiva Spa menu (once operational) from the comfort of the guests’ digital device.

All guest laundry and room linen are being treated with enhanced wash cycles and anti-bacterial chemicals.


Restaurant seating arrangements have been realigned to provide a minimum of 2 meters distance between tables and 1 meter between two seats. Guests are requested to make reservations prior to dining. QR code menus are available at all restaurants and bars. Cutlery, crockery, and glassware are being sterilized before each use. Only one service associate, appropriately attired with gloves and a face mask, will be assigned per table for serving and clearing. Buffets have been replaced with the freshest of à la carte service.

In-Room Dining is available 24-hours and guests have the option of ordering in-room breakfast. Menus have been revised to include the best of immunity boosting dishes and drinks. All In-Room Dining food items are sealed and covered with the option of the trolley being left at the door. 


Alcohol-based hand sanitizers have been placed at all prominent locations. There is repeated surface cleaning of key and high-touch points and sanitization of all areas. Thermal fogging of Heating, Ventilation and Air Conditioning (HVAC) systems are taking place for high performance air filtration.

The Fitness Centre will operate at 50% capacity with constant sanitization of all equipment. Jiva Spa, Swimming Pool and Wet Areas remain closed until advised by the Dubai Government Authorities. Salons for men and women have re-opened and associates are attired in prescribed protective wear.


Express check-out procedures have been put in place for settlement of all bills through electronic payment methods. A specific key-deposit box and money sterilization machine have been placed at the reception.  

All guest facing employees like baggage handlers, valets and guest relations and back room staff, like housekeeping and engineering, have been adequately trained on social distancing norms as well as the latest precautionary hygiene and safety guidelines. In addition, all associates and vendors will also be provided with appropriate Personal Protective Equipment (PPE) and all work areas will be disinfected regularly.

The brand understands the need for increased flexibility at this time and has waived cancellation charges for bookings made for hotel stays till 30 June 2020. Additionally, Taj hotels globally have paused the expiration of Taj InnerCircle points until 28 February 2021 for the convenience of its loyal guests.

With a genuine sense of warmth and care integral to its service philosophy, Taj hotels in Dubai stand prepared to welcome guests back to experience the hallmark Tajness with a commitment restrengthened.


For more information or to make a reservation:

Taj Dubai

Tel: +9714-4383-100



Taj Jumeirah Lakes Towers

Tel: +9714-5741-111



About Taj

Established in 1903, Taj is The Indian Hotels Company’s iconic brand for the world’s most discerning travellers seeking authentic experiences in luxury. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. The unique portfolio comprises hotels across the globe including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal. 

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