In my hospitality career, I have seen many hotels that dedicate their efforts to serve their guests, handle their requests or complains. However, I hardly see a guest that shows commitment to the hotels they use or any of its facilities.
In my work at hospitality industry, I have witnessed many guests who abuse the facilities, products, and services provided by the hotel employees or management. Also, some of those abusive guests use social media to express their anger or dissatisfaction with the hotel service or employees to degrade its reputation as a kind of revenge.
I have suggested the creation of a site that rates guests as guests could rate hotels at other sites. At that site, people of the hospitality industry could post their bad experiences with bad, fraudulent or abusive guests.
I thought the site could serve the increase of hotels' safety by working as a reference place where hotels could verify their suspicion regarding a specific guest. The site also could help decrease the cost of damage and waste caused by those abusive guests through identifying them in advance and being ready to deal with them professionally, especially that those guests know that they are rated somewhere and anyone could check their rate or read their bad stories at specific hotels. In addition, the site will provide a safe and healthy environment for hotels' employees to express their frustration and bad experiences with certain guests.
Even though I didn't create the site yet, I thought of sharing the idea to hear your thought about it and how it might harm or benefit the hospitality industry.
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