How you can set up your mindset using Mind Encoded To Success Technique?
#hospitalitydd #ccc2success #tqmmasterclass
Without a doubt, this month, April 2020, we are entering uncharted territories and it will be the most difficult stage of pandemic all over the world. More shutdowns, more lockdowns, more precautions, are the only solutions to relief health care facilities and way forward to get ride of #covid19
Here is how you can program your mindset during these difficult times by using mind encoded to success #me2success technique and that’s is; Use of "OOWO" Concept. #oowoconcept
"Only One Way Out" Concept
“Competing at the highest level is not about winning. It's about preparation, courage, understanding and nurturing your people, and heart. Winning is the result." Joe Torre
Hospitality deep dive into "The best time to upgrade and empower your skills"
#hospitalitydd #hospitality #leadership #ttqsworkshop #ttqsmodel #qualityservice
I am always optimistic and when you question on the way I conduct my training/workshops campaigns, is it the right time, in the midst of an economic crisis and coronavirus outbreak?
Yes, the time is always right, even if it does not make sense at the current moment, it will, humanity always prevailed. I will be one step further when the time is right, while others struggling to make their points.
As for you and your team, you will be well equipped and empowered, ready for overwhelmed business, creating memorable experiences for your customers.
All my training modules are not classic ones, where you only sit and listen to the lecture, refer training materials and so on. No. In addition, I will be taking you to different places and situations where you can connect the dots and apply at your workplace.
“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”
– Michael Jordan
Quality of service and customer satisfaction are critical factors for success of any business (Gronoos, 1990; Parasuraman et
al., 1988). As Valdani (2009) points out: enterprises exist because they have a customer to serve. The key to achieve sustainable advantage lies in delivering high quality service that results in satisfied customers (Shemwell et al, 1998).
Service quality and customer satisfaction are key factors in the battle to obtain competitive advantage and customer retention. Do all our team clearly understand this? From front office, housekeeping, and other departments all contribute to service quality and customer satisfaction. By following #ttqsmodel Together Towards Quality Service model in delivering customer service training, it left no stone unturn in exceeding customer satisfaction.