“Competing at the highest level is not about winning. It's about preparation, courage, understanding and nurturing your people, and heart. Winning is the result." Joe Torre

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Hospitality deep dive into "The best time to upgrade and empower your skills"

#hospitalitydd #hospitality #leadership #ttqsworkshop #ttqsmodel #qualityservice

I am always optimistic and when you question on the way I conduct my training/workshops campaigns, is it the right time, in the midst of an economic crisis and coronavirus outbreak?

Yes, the time is always right, even if it does not make sense at the current moment, it will, humanity always prevailed. I will be one step further when the time is right, while others struggling to make their points.

As for you and your team, you will be well equipped and empowered, ready for overwhelmed business, creating memorable experiences for your customers.

All my training modules are not classic ones, where you only sit and listen to the lecture, refer training materials and so on. No. In addition, I will be taking you to different places and situations where you can connect the dots and apply at your workplace.

“Obstacles don’t have to stop you. If you run into a wall, don’t turn around and give up. Figure out how to climb it, go through it, or work around it.”

– Michael Jordan

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Customer Service Training in the Hospitality industry using TTQS Model

Customer Service Training in the Hospitality industry using TTQS Model

Customer Service Training in the Hospitality industry Titled: TOGETHER TOWARDS QUALITY SERVICE (TTQS) Is all about empowering the rol...
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Quality of service and customer satisfaction are critical factors for success of any business (Gronoos, 1990; Parasuraman et
al., 1988). As Valdani (2009) points out: enterprises exist because they have a customer to serve. The key to achieve sustainable advantage lies in delivering high quality service that results in satisfied customers (Shemwell et al, 1998).

Service quality and customer satisfaction are key factors in the battle to obtain competitive advantage and customer retention. Do all our team clearly understand this? From front office, housekeeping, and other departments all contribute to service quality and customer satisfaction. By following #ttqsmodel Together Towards Quality Service model in delivering customer service training, it left no stone unturn in exceeding customer satisfaction.

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Hospitality Deep Dive into "what really bothers guests in the hotel?"

#hospitalitydd #hospitalityindustry #ttqsworkshop #hospitality

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

Is about time to empower your skills by considering our 3days hospitality Customer Service master class. "Together Towards Quality Service" offered by reputable training Institute Svarna Training Institue in Dubai, UAE.

Read full article on Alice report from the source link.

#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty


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"Products and services can easily be replicated. So if your company's competitive advantage is based on products and services alone, you are at risk. But if it's based upon products, services, and quality service, then you'll have a competitive advantage that's very difficult to match."
Lee Cockerell, Creating Magic

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  • This is a group for all hospitality professionals who seek to upgrade their skills, knowledge and empowered to deliver quality services and memorable experiences to their guests. Let's embrace customer-centric culture by following Together Towards Quality Service Model