Hospitality Deep Dive into "what really bothers guests in the hotel?"

#hospitalitydd #hospitalityindustry #ttqsworkshop #hospitality

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

Is about time to empower your skills by considering our 3days hospitality Customer Service master class. "Together Towards Quality Service" offered by reputable training Institute Svarna Training Institue in Dubai, UAE.

Read full article on Alice report from the source link.
https://lnkd.in/emQRMJf

#qualityservice #customerfocus #memorableexperience #guestexperiences #customerservicetraining #customerloyalty

https://www.hospitalitynet.org..../opinion/4091824.htm

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"Products and services can easily be replicated. So if your company's competitive advantage is based on products and services alone, you are at risk. But if it's based upon products, services, and quality service, then you'll have a competitive advantage that's very difficult to match."
Lee Cockerell, Creating Magic
#ttqsmodel
#hospitalitydd

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"Never waste any amount of time doing anything important when there is a sunset outside that you should be sitting under."
C. JoyBell C.

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Hassan Al Jabri added new photos to TTQS Model
2 months ago Translate

I deeply believe that for any hospitality professional particularly those facing guests each day including the back of the office who support these front office staff, they must master the three elements mentioned in TTQS model.
1. Know about themselves
2. Deeply understand their product and believe in it, what does it mean to be hospitable.
3. Knows in's and out's of quality service,
4. Dig in deep to find out about their guests' behaviours.

That's why Together Towards Quality Service Model is mainly focused on four sections: #ttqsmodel
HOST - Employees / Employers
PRODUCTS - Hospitality/service
QUALITY-SERVICE - Empower skills to deliver and create memorable experiences.
Including GUESTS.

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Welcome, join me to an unforgettable learning experience. #ttqsworkshop.

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  • Edit About
  • This is a group for all hospitality professionals who seek to upgrade their skills, knowledge and empowered to deliver quality services and memorable experiences to their guests. Let's embrace customer-centric culture by following Together Towards Quality Service Model