Life is not "Ada Kadabra" a magical journey on a flying carpet.
“You can’t see the picture when you’re in the frame.” Less Brown
Come out of your comfort zone. Is the only way forward for your progress in life. It needs efforts from your side. No magic formula.
To my fellows hospitality professionals,
”Most people fail in life not because they aim too high and miss, but because they aim too low and hit.” Les Brown.
Go on, deliver more than expected, to your guests and work colleagues.
Think about how you can create a memorable experience for your guests, exceed expectations, I know sometimes is hard particularly on a busy day, and that's where good relations with other departments can be in handy in fulfilling your goals. Do not underestimate the power of housekeeper or a cleaner.
Befriend with everyone from all departments, you as front office staff, they are all connected to your work.
Did you notice that there are no shortcuts, it required a growth mindset, positive attitude and again efforts.
From your efforts, you may fly a magic carpet. Have a great day.
“Hospitality means primarily the creation of free space where the stranger can enter and become a friend instead of an enemy.
Hospitality is not to change people, but to offer them space where change can take place. It is not to bring men and women over to our side, but to offer freedom not disturbed by dividing lines."
Henri J.M. Nouwen
👆 And that's the soul and the main purpose of hospitality practiced for thousands of years ago.
Which is guided by:
T E E L
Love & Care
#tolerance #empathy #leadership #hospitalityindustry #trullyhospitality #guestexperiences #arabianhospitality
Hospitality Deep Dive Academy. #hospitalitydd
Good 2 Know:
🛎 Perceived service quality.
Perception of quality in service is determined by comparison of customers’ own expectations with the services given.
According to Lewis and Boom (1983), service quality is a measure of how well
the service level delivered matches customer expectations.
Delivering quality service means conforming to customer expectations on a consistent basis (Parasuraman, et al., 1985:42)
Got it? If not let me know.
#ttqsworkshop #hospitalityindustry #customerservice #qualityservice