Important Guidelines


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  • One Guest, well taken care of, could be more valuable than $10,000 worth of advertising.
  • There is only one boss. The Guest. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
  • A Guest is the most important visitor on our premises. He is not dependant on us, we are dependent on him.
  • There are no traffic jams along the extra mile.
  • Quality is remembered long after the price is forgotten.
  • Guests may forget what you said but they'll never forget how you made them feel.
  • Quality is remembered long after the price is forgotten.
  • The purpose of a business is to create a mutually beneficial relationship
    between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.
  • If we don’t take care of our guests, someone else will.
  • If you make guests unhappy in the physical world, they might each tell 6 friends.
    If you make customers unhappy on the Internet, they can each tell 6,000 friends.
  • Guests don’t expect you to be perfect. They do expect you to fix things when they go wrong.
  • Our greatest asset is the guests!  Treat each guest as if they are the only one!
  • Guests don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction.
  • Treat every guest as if they sign your pay check, because they do.
  • Guest complaints are the schoolbooks from which we learn.
  • Here is a simple but powerful rule - always give people more than what they expect to get.
  • Washrooms will always tell if your hotel cares about its guests.

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Comment by Ram Gupta on March 4, 2018 at 18:15

Hi Voneeth,

You should always put the person who said these quotes. Make it authentic!, Just a suggestion.

Comment by Joseph El Hajj on December 21, 2012 at 23:39
Totally agrees, also we need to admit that guests these days are becoming extremely demanding! And penny wise oriented! No matter what you offer they require more and no matter what you do they put behind for a 1 $ saving. Good luck hospitality colleagues
Comment by Ihab Mounir on December 21, 2012 at 2:29

very helpful quotes. thx alot

Comment by Abrar Hussain on December 21, 2012 at 0:30

simply outstanding................

Comment by Monika Dhawan on December 20, 2012 at 19:50

the best, well said , true by all means, thanks sir

Comment by Abdul Nazir on December 20, 2012 at 19:10

Great collection of  million dollar quotes, an eye opener for everybody in the hospitality industry.

Comment by VINEETH . T on December 20, 2012 at 5:17

Your comments are welcomed and appreciated.

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