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How to motivate your team - 10 Ideas For Hotel General Managers

As the General Manager of a hotel, your team looks to you, for answers, encouragement, guidance, ides and more. More often than not, I notice that the GMs mood dictates the team’s.
Here are 10 ideas to motivate your team!

1. Ensure the morning meeting starts on a positive note. Share a guest compliment, or an incident or even a team member mention. I know of one GM who starts the day clapping for the engineering department if the unit consumption is below budget for the previous day!

2. Visit one of your HODs in their office. Every day, pick one and go see him/her in his/her office. Sit on the opposite side of the table, and chat. Ask questions, listen and offer solutions only if they ask for it. Ensure you cover everyone in a fortnight.

3. Take an HOD on the property round with you. Share what you look for on an everyday basis. Ask them to tell you what they see, what more could be possible. You will be amazed how different the floors look to the Purchase Manager than they do to you.

4. Take up a team challenge every week. For e.g. Let’s make the process of issuing uniforms faster this week. Get everyone behind a common goal. It doesn’t matter who gets the credit, because no one gets it. In assure you, your HODs will soon be asking you to take up one of their departments tasks/pain point as project for the week.

5. Serve food in the cafeteria. Stand behind the counter, smile, serve. Remember you are a hotelier too!

6. Go to the room of a guest who just complained to the Guest Relations. Knock on the door, introduce yourself, and solve the problem. See how it brings vigor to the team.

7. Visit a client. Go to the clients office and praise your team. Don’t ask the client for how bad they are or what you can do, tell the client how good your team is and what they have been doing for the client. Be the Sales’ sales team.

8. Write a handwritten note to your team member’s spouse if one of your team stays back or is held up in the hotel for long. Let the family know, you value him/her.

9. Create a visual collage and let the entire team paste something on it. Don’t worry about a theme or anything. Let it have a place of pride in your office and let it be known that people can post a new thing to it anytime they want.

10. Appreciate. Learn to appreciate everyone and every little thing they do for you.

- Prabhjot Bedi
mail@prabhjotbedi.com

Prabhjot Bedi is an Ideator. Write to him for an idea or a discussion on anything under the sun!
I am looking forward to working with Hotel General Managers for any projects / ideas/ problems.

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Tags: bedi, general, hospemag, ideas, managers, prabhjot

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Comment by Prabhjot Bedi on March 17, 2011 at 10:49

@Mohammad

@Ram

Thank you for reading!

Comment by Prabhjot Bedi on March 17, 2011 at 10:41

@Ranjeet

 

I will most definitely work on that.  I am currently focusing on Front Office, but will soon come to House keeping too.

 

Cheers!

Comment by Prabhjot Bedi on March 17, 2011 at 10:40

@s.pradeep

@Shibha

Thank you for reading!

Comment by Prabhjot Bedi on March 17, 2011 at 10:39

@Alan

 

Thank you.  I agree with you.  One of my earlier mentors use to tell me that if the guest is in the pool, you should have your swimming trunks on!

 

Cheers!

Comment by Santosh Gubyad on March 14, 2011 at 9:26

Dear Mr. Bedi

These ideas to go every GM and they need to apply such small practies to motivate the Team!, All are Greate points...

Comment by Chandra Gartaula Sunuwar on March 13, 2011 at 16:36

Well said. Keep posting such a good article. 

Many thanks.

Comment by Daudi Nyambu Mtuacha on March 13, 2011 at 13:36

Bravo ...well said and this is reality.

Thank you for your very motivating points.

Comment by Vikram Devgan on March 13, 2011 at 11:32
Well said Sir, very nice information and ideas..... thanks for ur update.Can i ask you if you have any ideas for motivationg Front desk staff for upselling and other general jobs.
Comment by K. Prasanna Rao. on March 13, 2011 at 10:54

Excellent Job. Thanks for your valuable information.

 

Comment by Satish Balyan on March 13, 2011 at 0:29
Well said words , team can do any thing if they are highly motivate however its great and feel good factor to get appreciated for little efforts...Another hand its not really easy to focus on these things very often you find your self off the Track... Thank you for sharing great experience..

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