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Building Maintenance Management in Hospitality Industry

The standard responsibilities of a property manager may vary based on the type of properties and specific terms of a management contract, but in most cases they include the responsibility for maintenance and repairs. It means that property managers are liable for the physical management of the real estate object, including regular maintenance and emergency repairs.

What do these two terms stand for?

The aim of maintenance is to keep the object functioning in its peak condition. Its task is to inspect the building with outdoor areas and prevent possible issues. Timely maintenance helps to ensure that the property doesn’t lose its value and keeps the guests comfortable.

Repairs mean that if an issue occurs, the property managers employ someone to fix it. A property manager usually has a large network of tried and trusted contractors – carpenters, plumbers, electricians, and so on.

Remember that prevention is always better than urgent repair. So even if the hotel building is new, all details should be carefully inspected as per schedule.

The Scope of Maintenance Management

Building maintenance management (BMM) is very important for the appropriate performance of a hospitality property. It may seem easy, but the correct 24/7 functioning of all facilities determines if the hotel guests are satisfied or not. That’s why the role of BMM is crucial for any hotel establishment.

BMM includes lots of services and responsibilities. Typical operations include mechanical, electrical and plumbing works, landscaping, roof and walls maintenance, grounds keeping, snow removal, and much more. If certain functions are outsourced to third party specialists, it is still the maintenance manager’s task to supervise the third party contractors and control the quality of all repair and maintenance activities.

Any maintenance manager should have a hospitality qualification and deep understanding of the hotel business. Enough working experience will allow understanding the needs of guests and personnel. Project management, research, procurement, negotiating, time management and problem-solving skills are also necessary to successfully perform these duties.

Going Green in Maintenance

Recently the hospitality industry has witnessed a certain change in mindset. Hotel owners begin to realise that sustainable practices can not only improve their public image, but also for upgrade their performance and boost their profit. Meeting current ecological needs, hotels are striving to become more eco-friendly. So, maintenance departments are constantly searching for more energy saving solutions and applying best practices. Maintenance teams should install or replace lots of the energy efficient technologies, keep on top of all innovations and up-to-date methods of improving efficiencies and reducing costs.

There are various ways of saving energy and resources in the hotels. They include turning off lights and air conditioners when rooms are empty, washing linens and towels at a lower temperature, timely detection and repair of any leaking taps and toilet bowls.

Another significant step is modifying all heating, ventilation and air conditioning units to include more energy efficient technologies like heat pumps, daylight sensors, and solar water heating systems. It is also recommended to implement an energy management system that will help prevent conditioning space when it is not necessary. All standard light bulbs should be replaced with energy saving analogues – compact fluorescent light bulbs and LED lighting. It is advisable to equip bathrooms with low-flow showerheads and aerators and energy efficient water sprayers. Hotels should participate in various recycling programmes. Waste sorting, growing plants, composting are good ways to save money and become more eco-conscious.

Since more and more travellers feel the increasing importance of such concepts as the sustainable tourism and eco-friendly services, going green is the only acceptable way for hotels. Reducing water and energy consumption, implementation of waste management and timely upgrade of all systems are necessary steps that provide sustainable development of the business.

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