1. Making a positive First Impression - First impression is usually the lasting impression. Therefore, the first 30 seconds count. When the guest arrives at the hotel and sees one of the hotel staff he actually sees all of them. So please do not miss the opportunity to make a positive first impression.Approach the guest proactively, wish the guest before the guest greets you and Offer assistance. The positive first impression will go a long way and help to create a wow and a memorable vacation experience for our guests.
2. Acknowledge the guest with the 10 and 5 feet rule:
When the guest is 10 feet away acknowledge the guest with an eye contact and smile and when the guest is 5 feet way greet the guest with the friendly greeting.
3. Provide Personalized Service: Always use the guest name when known and offer your name as well. When the guest name is not known use Sir / Ma'am. Always be attentive and look for things and cues that will make the guest feel special and unique.
Offer a warm, genuine smile to our guests. As it is rightly said "One smile makes two". The easiest and simplest way to tell our guests that we care is "Smile".
As mentioned above meet our guests, greet them with a smile and eye contact and repeat the process all the time, EVERY TIME.................
to be continued........
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