To create new sources of income, member countries of the Cooperation Council for the Arab States of the Gulf (GCC) have decided to introduce a minimum VAT in the nearest future. As for the UAE, it is going to implement VAT since January 1, 2018. What does it mean for the Emirates’ economy in general and its hospitality industry in particular?
Added by Ram Gupta on December 6, 2017 at 17:00 — No Comments
In my hospitality career, I have seen many hotels that dedicate their efforts to serve their guests, handle their requests or complains. However, I hardly see a guest that shows commitment to the hotels they use or any of its facilities.
In my work at hospitality industry, I have witnessed many guests who abuse the facilities, products, and services provided by the hotel employees or management. Also, some of those abusive guests use social media to express their anger or…Continue
Boutique hotels can be considered the new kid of the block. Although they’ve been in existence for several decades,…Continue
Added by Ram Gupta on November 25, 2017 at 6:53 — No Comments
After receiving over 107,600 votes for various categories, the popular choice Awards for hospitality industry were a great success.
The brand new Rixos Premium hotel in Dubai hosted the 3rd Middle East Hospitality Excellence Awards on Sunday 26th Nov 2017. The sold out event was attended by over 500 top hospitality leaders in Middle East. The glamorous evening included a reception, a great meal and excellent entertainment, in addition to the…Continue
Added by HOZPITALITYPLUS MANAGEMENT on November 27, 2017 at 14:32 — No Comments
Sharing economy and particularly collaborative consumption is a worldwide trend. In the current economic situation, coworking and coliving can become a viable alternative to expensive office and housing rent. These trending words hide new business opportunities. So what are coworking and coliving, what are their features and advantages?
Added by Kirill Zhukov on November 8, 2017 at 14:19 — No Comments
“To Taoism, that which is absolutely still or absolutely perfect is absolutely dead, for without the possibility of growth and change there can be no Tao” - Alan Watts…Continue
Professionals shuffle amongst different companies to get more exposure, to learn and explore their limits and strength. We all know the importance of keeping the CV updated with the recent courses and expertise.…Continue
Added by HOZPITALITYPLUS MANAGEMENT on November 8, 2017 at 10:31 — No Comments
The recruitment process has evolved drastically over the past one decade. The old fashion way of recruiting does not always work with most of the companies. Depending on the size of the company, different companies use different strategies and source of recruitment. Most of the companies now head their own HR department to process the hiring and maintain employee relations.…Continue
Added by Vandana Bhatt on October 29, 2017 at 15:30 — No Comments
Understanding what motivates people to take action is the underlying force that allows the best hotel management companies to increase demand for their guest rooms. Selling your hotel to the traveling public is a very complex process. Attention must be paid to every detail. If you can provide more of what a guest wants at a better price than the competition, word will get around and your occupancy rate will soar.…Continue
Added by Adnan Anwar Khan on October 19, 2017 at 13:30 — No Comments
It is always easier to prevent any property management issues than to solve problems encountered and deal with their negative effects. This article covers some possible problems in the sphere of property management, as well as solutions to them.
In the context of political and economic…Continue
1. Listen with concern and empathy.
2. Isolate the guest if possible, so that other guests won't overhear.
3. Stay calm. Don't argue with the guest.
4. Be aware of the guest's self-esteem. Show a personal interest in the problem. Try to use the guest name…Continue
Added by Adnan Anwar Khan on October 16, 2017 at 11:29 — No Comments
1. Inspires and motivates others
Great leaders create a vision of the future that is vivid and compelling, and that motivates employees to want to achieve it. Everyone wants to work for a company that makes a difference in the world. As a leader, you are best able to help the members of your team connect what they do to the impact it has on customers and communities.
2. Displays high…Continue
Added by Adnan Anwar Khan on October 12, 2017 at 14:13 — No Comments
Are You An Indispensable Employee In The Hospitality Industry?
Learn how to become one….…Continue
Revenues are down, or flat at best, and you're now looking for ways to cut expenses. For some reason, this is where the minds of hoteliers turn from driving profit to basic survival. Having been there, I understand how difficult it is to operate a hotel in times like this. Making those decisions, what to cut, what to keep, is one of the hardest parts of your job.
It's time to prioritize operational and…Continue
Added by Adnan Anwar Khan on September 25, 2017 at 12:29 — No Comments
Interview questions to get you started during Interview :
If you need a place to start, use these examples of behavioral questions and the competencies they address:
1. Adaptability – Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?
2. Customer service – Tell me about the most difficult customer encounter you’ve experienced. How did you handle…Continue
Added by Adnan Anwar Khan on September 25, 2017 at 12:34 — No Comments
Are Luxury Hotels Becoming Fine Art Spaces?…Continue
Meeting’s a Bore? Not Anymore!
The strategic importance of a meeting may seem like a myth nowadays, especially if the ones you’ve experienced at your work place haven’t been all that meaningful for you. Employees…Continue
The hospitality industry's backbone is comprised of customer service, a concept shared by all segments of the industry. Your small business may focus on one or all facts of hospitality. How accomplished you and your staff are at serving others will determine your business' level of success. You may find it easier to excel in just one category of the hospitality industry. However, though costs and challenges will increase, owning or managing several facets of hospitality can provide you with…Continue
Added by Adnan Anwar Khan on August 28, 2017 at 9:51 — No Comments
Core Duties that a Hotel Manager should focus on
A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware about all the fundamentals that go behind the smooth running of a hotel property. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in…Continue
Added by Avinash Udayakumar on September 14, 2017 at 17:00 — No Comments