Featured Blog Posts (828)

Potential Property Management Challenges and Ways of Their Prevention

It is always easier to prevent any property management issues than to solve problems encountered and deal with their negative effects. This article covers some possible problems in the sphere of property management, as well as solutions to them.

In the context of political and economic…


Added by Kirill Zhukov on October 16, 2017 at 7:02 — 1 Comment

10 Ways of Handling Guest Complaints


1.     Listen with concern and empathy.

2.     Isolate the guest if possible, so that other guests won't overhear.

3.     Stay calm. Don't argue with the guest.

4.     Be aware of the guest's self-esteem. Show a personal interest in the problem. Try to use the guest name…


Added by Adnan Anwar Khan on October 16, 2017 at 11:29 — No Comments

10 Leadership Skills

Leadership Skills


1. Inspires and motivates others

Great leaders create a vision of the future that is vivid and compelling, and that motivates employees to want to achieve it. Everyone wants to work for a company that makes a difference in the world. As a leader, you are best able to help the members of your team connect what they do to the impact it has on customers and communities.

2. Displays high…


Added by Adnan Anwar Khan on October 12, 2017 at 14:13 — No Comments

Looking to Become an Indispensable Employee for Your Hotel?

Are You An Indispensable Employee In The Hospitality Industry?

Learn how to become one….…


Added by Ram Gupta on October 14, 2017 at 17:30 — 3 Comments

Marketing in a Recession

Revenues are down, or flat at best, and you're now looking for ways to cut expenses. For some reason, this is where the minds of hoteliers turn from driving profit to basic survival. Having been there, I understand how difficult it is to operate a hotel in times like this. Making those decisions, what to cut, what to keep,  is one of the hardest parts of your job.

It's time to prioritize operational and…


Added by Adnan Anwar Khan on September 25, 2017 at 12:29 — No Comments

10 Interview Questions :

Interview questions to get you started during Interview :

If you need a place to start, use these examples of behavioral questions and the competencies they address:

1. Adaptability – Tell me about a situation where you were under a great deal of pressure because of numerous demands competing for your time and attention. How did you resolve the situation?

2. Customer service – Tell me about the most difficult customer encounter you’ve experienced. How did you handle…


Added by Adnan Anwar Khan on September 25, 2017 at 12:34 — No Comments

Why Is Display of Art In Hotels So Significant?

Are Luxury Hotels Becoming Fine Art Spaces?…


Added by Ram Gupta on October 2, 2017 at 18:15 — 1 Comment

Importance Of Meetings in Hospitality Sector

Meeting’s a Bore? Not Anymore! 


The strategic importance of a meeting may seem like a myth nowadays, especially if the ones you’ve experienced at your work place haven’t been all that meaningful for you. Employees…


Added by Ram Gupta on October 9, 2017 at 13:13 — 1 Comment


The hospitality industry's backbone is comprised of customer service, a concept shared by all segments of the industry. Your small business may focus on one or all facts of hospitality. How accomplished you and your staff are at serving others will determine your business' level of success. You may find it easier to excel in just one category of the hospitality industry. However, though costs and challenges will increase, owning or managing several facets of hospitality can provide you with…


Added by Adnan Anwar Khan on August 28, 2017 at 9:51 — No Comments

Top 5 important duties of hotel manager to efficiently operate the hotel.

Core Duties that a Hotel Manager should focus on

A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware about all the fundamentals that go behind the smooth running of a hotel property. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in…


Added by Avinash Udayakumar on September 14, 2017 at 17:00 — No Comments

Is your hotel reservation system tuned to the modern day traveler?

Hotel reservation systems make it easy for hoteliers to manage daily operations for a hotel with great ease. In the recent times, small, midsize and large hotel owners…


Added by Avinash Udayakumar on September 19, 2017 at 9:32 — No Comments

Is Your Hotel Ready for the Millennial Traveler?

Is Your Hotel Ready for the Millennial Traveler?



Before I continue, let’s first make sure we’re on the same page about who were referring to when we use the expression ‘millennial traveller’.


Millennials, also more commonly…


Added by Ram Gupta on September 22, 2017 at 17:16 — 1 Comment

Everything You Ever Wanted To Know About Boutique Hotels

The lodging industry is one of the oldest businesses to exist in this world. It has…


Added by Ram Gupta on September 13, 2017 at 10:21 — 3 Comments

Ms. Hotel

Ms. Hotel? Hmm.

I wrote an article several months back concerning the next Mr. Hotel.

I received several responses from the industry—some were humorous, some failed to get the point I was trying to make, and some ran the gamut from sensical to nonsensical.

However, there was one response that did pique my interest as well as my sense of ethics, for it alluded to the fact that my article addressed only Mr. Hotel—there was no mention, or seemingly room for a… Continue

Added by Alan Campbell CHA, CMP CHRM on August 30, 2017 at 8:00 — 1 Comment

Changing Face of the New Hotel General Manager

Out with the Old, In With the New:

Changing Face of the New Hotel General Manager

Yes, the new age…


Added by Ram Gupta on September 6, 2017 at 17:27 — 3 Comments

GSAIR 6 - Global Serviced Apartments Industry Report Now Available

The Apartment Service, www.apartmentservice.com, has published the 6th edition of GSAIR, the Global Serviced Apartments Industry Report. 

To download a free copy of this report, which covers the development of this growing industry, please visit www.apartmentservice.com/GSAIR ;

Alternatively please send an email with your details to…


Added by Bard Vos on March 8, 2017 at 13:30 — No Comments

Staffing Strategy for Hotels

While developing the Staffing strategy for your hotel the below points can be taken into consideration. These points will definitely help you achieve optimum utilization of the most valuable asset"Human Resource" or staff.

1. Sensible mix of staff:Well judged decision in regards to mix of staff

a. Thoughtful ratio of New staff and Experienced staff

b. Local and outstation staff

c. Hotel school pass outs and Non Hotel School graduates

2. Concentration on…


Added by Sumit Thakur on March 2, 2017 at 19:53 — No Comments

Migrating to Canada soon- Read these Tips before you land.

Like many expatriates in the Middle East, you could be one of them thinking about a permanent settlement by landing in the popular countries for immigrants to Canada, Australia or NewZealand. You dream too big about re-creating your destiny, having your own home and building best future for your children.…


Added by Vandana Bhatt on February 27, 2017 at 20:30 — No Comments

Beautiful Letter by a Father

Beautiful letter written by a father to his son 👌

Must send to your children

Following is a letter to his son from a renowned Hong Kong TV broadcaster and Child Psychologist.

The words are actually applicable to all of us, young or old, children or parents.! 

This applies to daughters too. All parents can use this in their teachings to their children.

Dear son ,

I am writing this to you because of 3…


Added by Adnan Anwar Khan on April 18, 2016 at 15:37 — No Comments

Conflict Resolution-Training to effectively solve tough situations at work

The training consists of 4 step approach towards conflict resolution at work place:

1. Talk about it

2. Think about it

3. Apologize

4. Resolve



Added by Sumit Thakur on February 15, 2017 at 15:38 — No Comments

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