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April 2011 Blog Posts (15)

Secret Shoppers Share Five Restaurant Customer Service Tips

Mystery shopping services include experienced restaurant secret shoppers who observe, on a daily basis, both the best and worst of customer service. What have these expert mystery shopping providers uncovered? Though there are dozens they could share, here are five quick service staff tips that can elevate any restaurant guest experience.

1. Don’t let bad moods show: It’s common enough for servers to be harried, busy and… Continue

Added by Channa M Rodrigo on April 29, 2011 at 0:00 — 1 Comment

Lesson of Life......better to understand the life...before its too late..

I always feel happy, you know why? because I don't expect anything from anyone, expectations always hurt…...Life is short.. so love your life.. be happy.. and keep smiling… just live for yourself and before you speak.. listen.., before you write.. think.. before you spend.. earn.. before you pray.. forgive?.., before you hurt.. feel, before you hate.. love, before you quit ..try, before you die.. live!!! that's Life...FEEL it,…


Added by Syed Mushir - CHA, MIH, PIC F.H. on April 24, 2011 at 0:30 — 5 Comments

Happy Easter to all

Easter is celebrated to memorialize the resurrection of Jesus Christ from his death three days after he was crucified and tortured on Good Friday. It is a Christian holiday and falls in springtime, marking the end of the Lent season. Easter is one of the most important and holiest holidays in the Christian almanac. Chocolate bunnies, magnificent marshmallow chicks, lilies and brilliantly colored Easter eggs are closely associated with…


Added by Raj on April 24, 2011 at 0:04 — 6 Comments

New Era Reservations/ Social Media

We are entering in to a new wave of technology, that not all of us have grasped. The guest are going to be using it quicker than the hospitality Industry will. Today guest are talking to each other over their smart phones. They are on several media outlets at the same time. The guest reads the tweets from others, even if they do not know them. The media revolution is upon us. If you are not prepared for it you will loose thousands of…


Added by Alan Campbell CHA, CMP CHRM on April 23, 2011 at 7:52 — 3 Comments

Ease Public Speaking Anxiety Through Preparation...

Prepare, prepare, prepare!!!

You can never be too prepared to present. Knowing your presentation through and through can help boost your confidence while easing your fear and anxiety. Preparation does not just include knowing what you are going to say, it also includes how and why you are going to present the information. Here are some tips to help you create an effective speech or presentation.

1.Open with…


Added by Channa M Rodrigo on April 21, 2011 at 10:30 — 4 Comments

Emotional Branding

People spend money when and where they feel good” – Walt Disney


A Brand is something that encapsulates the key features of your product – its image, usage and price – in an easily recognizable and interesting form. And so goes the contemporary definition. Wake up folks to the realm of emotional branding. Most managers seem to have missed out, the importance emotional branding have on their products. Like a B1 bomber campaigning in a war torn area, the ad…


Added by Veloxian International on April 14, 2011 at 8:55 — No Comments



Iam a  new manager in a 3 star hotel in Kenya and trying to implement policies and procedures in the HR department that has not been so procedural.

Can anyone out there send me a copy of what they are using for their HR Policies and SOP's.?I would very much appreciate.


Thanks in Advance

Added by Catherine Mwangi on April 13, 2011 at 17:57 — 1 Comment

Restaurant etiquette and manners:

The article gives advice on etiquettes and manners in getting great service in a restaurant, from booking the best table, to handling the maitre d', and even the chef, waiters and waitresses with courtesy and charm

What are the secrets of those restaurant patrons who always seem to jump the queue, and be led straight to the best table in the house? How do they get such great service, while others have to wait an age for their meal, which, when it arrives, is only half-cooked or…


Added by Khurram Niaz Khan on April 6, 2011 at 12:02 — 4 Comments

HR Interview Etiquettes

Once you have been offered an interview with a company you want to work for, you will want to make sure you demonstrate the proper etiquette. In order for you to be hired, you must complete the interview successfully. There are a number of things you can do to tip the odds of being hired in your favor.

To demonstrate the proper etiquette, you should always speak in a proper manner. If you don't speak properly, you will send the wrong message to the person that is interviewing you.…


Added by Khurram Niaz Khan on April 6, 2011 at 12:01 — 10 Comments

Some Email Etiquettes when making a complaint to Service Providers

  • Be polite when you send the email complaint. Use an appropriate word to discribe your problem. For example, use "unsolicited email" or "unwanted email".
  • They are not spammer. Remember the email you send is to those who handle abuse activity. They are not the one who abused you.
  • Do undestand especially if you don't get any reply from the domain. It does not mean they have not handle your case. Maybe they are overwhelmed with complaints.
  • Remember, your ISP…

Added by Khurram Niaz Khan on April 6, 2011 at 11:58 — No Comments

Dining Etiquette


In today’s inter-reliant, international and culturally diverse world economy, cross-cultural differences can have an impact on business success. Both at an individual and organizational level understanding the values, etiquette and protocol of different cultures can positively influence your dealings in the worldwide marketplace

A lack of cross cultural awareness can result in misinterpretations which may cause offense. Such outcomes may end in your reputation being…


Added by Khurram Niaz Khan on April 6, 2011 at 11:57 — 1 Comment

Cell Phone Etiquette

We all have been annoyed, disturbed or irritated with them. You know? Those crazy cell phone users who trounce around talking into their cell phone thinking that the world is their private conference room. Whether it be at a restaurant, movie theatre, or in a library, no place is safe from their babbling. If there is a cell phone signal you can expect to find them. The frightening thing is that most don't even realize how annoying they actually are. Thus, this article will cover some basic cell… Continue

Added by Khurram Niaz Khan on April 6, 2011 at 11:55 — No Comments

Exclusive Interviews | Rajat Bhatia, Head-Operations & Business Development at OMA

Rajat Bhatia -

Rajat is Head-Operations & Business Development at OMA and previously he was with Dusit Hotels & Resorts. caught up with him for an exclusive interview

Editor : Tell us about your journey. how did it all start?

Rajat : I…

Added by Prabhjot Bedi on April 5, 2011 at 9:04 — No Comments

What is Food Spoilage?

What is Food Spoilage?

Food spoilage is caused by tiny invisible organisms called bacteria. Bacteria live everywhere we live, and most of them don't do us any… Continue

Added by CHEF RAJESH ABRAHAM on April 4, 2011 at 14:00 — 7 Comments

Portfolio Magazine U.S.A. - Interviews Michelin Chef. Gianfranco Chiarini.

 Exclusive interview for Portfolio Magazine U.S.A. 



Added by Top Chefs Info Line. on April 2, 2011 at 23:58 — 1 Comment

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