Featured Blog Posts – March 2012 Archive (15)

It is easy for F&B or FO to measure their performance.  It is equally important to measure HR performance, and how the HR performance is supporting the hotel strategy. 

The simple top 20 metrics, that help to measure HR performance.

Generating Repeat Business:

For any enterprise to thrive, you cannot underestimate  the importance of repeat business.

The vast majority of senior executives believe that providing good customer service is sufficient to obtain return customers. However, focusing on the service interaction alone is not always enough to generate repeat business; it’s building an emotional connection  that becomes the loyalty…

Dear All!

As I can see, you are has have experience in the Hospitality and Tourism business.I read with interest your comments about how to work in this direction.In our country, the tourist industry…

Working for a Younger Boss: 10 Tips for Success:

It’s not always easy taking orders from someone 20 to 30 years younger than you are. But with many senior financial services professionals returning to the workforce or working longer to replace retirement funds wiped out in the last recession, more people are finding themselves…

                 The word “hygiene” derives from the Greek for healthy; in other words, free of contamination. Contamination can arise from bacteria, viruses, or parasites that thrive on food and dirt. Contaminated food often smells and tastes fine, which is one reason there are some 9,000 deaths due to food-borne illness in the United States every…

Ways to deal with criticism at workplace 



It isn't easy to deal with criticism but it hurts a lot more when it catches you off guard. What's important, though, is how you react, for it can have a serious impact on your career. Learn how you can take criticism in your stride, and make it work for you. 



Don't React 



Hold your words, and never try to guess what the other person is thinking. "Nobody likes feedback…

Use these following points to help resolve the guest's complaint:

L.A.F.F

Listen to the guest, and ask questions to clarify any points that may be unclear.

Apologise for any inconvenience.

Fix the problem if it is within your power to do so. Otherwise involve the duty manager with an introduction to the guest.

Follow-up after…

Please read it and please share your comments!!!

Dear Guest Server,

I don’t need to introduce myself. You know me. I’m a nice person. I’m your guest. When I get lousy, uncaring service, I never complain. I never protest, I never criticise, and I wouldn’t dream of making a scene in your restaurant, no

matter how bad the service is. I am always one of those “nice” guests

And I’ll tell you what else I am. I am the guest who will never come back!That’s why I sit…

TEAMWORK

Definition: Joint action by a number of people to make the work of the

group EFFECTIVE and SUCCESSFUL!

In order to achieve outstanding guest satisfaction, everyone must deliver the

guest service Promise; everyone must take the opportunity to enhance or improveMoments of Truth(ref:my previous blog) and everyone must work together as a TEAM. The aim of every team member in hospitality is to provide the guest with the most

positive dining experience possible. Keep…

The issue of global warming and its impact on our lives and the lives of our grand children is a serious one, with unbelievable consequences for our planet earth, the universe and all those who breathe on it. While man had started playing with nature for centuries, it took an ugly turn since the so-called industrial revolution. We started emitting huge quantities of carbon and other harmful gases in the atmosphere, dumping solid industrial waste in our lovely and pure rivers and created a…

Once your fruits and vegetables were ready for harvest, they were handled by several different pairs of hands in the fields and orchards, then in the warehouses, and finally again in your grocery store. Bacteria such as Listeria, Salmonella and E. Coli may all be lurking on your fruits and vegetables, whether they are organically grown or conventionally grown. These bacteria all cause food-borne illness…

The Importance Of Having A Website: 

In the beginning of the Internet, not many people created their own website for the simple fact that the Internet wasn't that popular back in the days. As time passed by, the Internet gained more and more popularity and in the present the number of Internet users is simply incredible not to mention that the numbers are still climbing.

This is why having a website can help you and your business; having a website is the…

Stress is a widespread problem in today’s fast paced world, and workplace stress is extremely common. It can stem from work overload, unrealistic deadlines, difficult bosses or subordinates, conflict with co-workers or office politics.

Here are a few ways to cope with stress effectively:

1. Identify your stress triggers. Maintain a stress diary to keep a record of all the events that trigger stress and record your reactions to stress. Once you…

Can “it” accelerate your performance? Truth being told, “It” already has in certain areas of your organization.

But, what is “it?” Science continues to unveil startling new evidence about the human potential

Why? The answer is simple. A microscope cannot measure the impact of recognition— the accolades or appreciation offered between two or more humans for achievements, efforts,  attitudes, or attributes.

You.

How…

PHILOSOPHY OF LIFE