"The gulf between satisfied customers and completely satisfied customers can swallow a business."
As markets shrink, companies are scrambling to boost customer satisfaction and keep their current customers rather than devoting additional resources to chase potential new customers. The claim that it costs five to eight times as much to get…Continue
Added by Adnan Anwar Khan on January 31, 2014 at 14:19 — No Comments
Added by Alan Campbell CHA, CMP CHRM on January 20, 2014 at 23:26 — No Comments
I guess all of the pundits are out in droves predicting what 2014 will bring. Top CEO’s voicing their own perspective on the industry. They have given their interviews to the various trade journals and the rest is history.
Added by kumar on January 15, 2014 at 5:31 — No Comments