Now days mystery audit become part of every good branded hotel in india........its really worth to go for mystery audit???As they strip off actual scene of each property and its wake call for all who…Continue
planning for holiday in the month of June...... to munnar (kerala) can anyone suggest how to reach there from Chennai and what all are there to watch out expect greenery.And good and neat option for…Continue
"From corporate office done the booking in our hotel without your knowledge. Person come in your hotel as guest. Stay in your hotel and inspecte each and every department and send the report to corporate."
"Its must to have it.......there is no other way. We can have number of systems in the hotel......but all are not very effective as all the times executive's inclinations towards one department is clearly seen. Also the people who do it are not…"
"i agree with mr.rainrr,as the hotels either proprietors or operators should have a proper ,regular assessment to the services and products offered and should insure that staff are having the full understanding of the process.at the end ,results…"
"Will totally agree with Deepa's comment and the addition provided by Mohammed.... mystery calling and mystery shopping activities must be followed up with training and coaching activities which will then ensure growth and improvement of the…"
as per my point of view mystry audit is very good,in my words its a eye opener,only one thing is worried about this, is that the mystry auditor come with one standard sop,in india brand to brand and prperty to property sop is always little…"
sure i will explain you......its kind of audit generally good group hotel goes for it.Some professional company aduitor comes surprisgly they check in to your hotel stay for 3-4 days watch your operational activities standards, sops,genaral…"
"Is it.........fake ohhh i was't knowing this......really sound good......you heard it first time i think???if u don't know.... always better to ask nothing harm on it.fyi.........only branded group go for professional audit which cost so…"
"I think dis is d best way to investigate the standard of services one hotel provide to its custumer..
It is also importent to the brand which franchise the properties, to ensure that all the SOP's are being followed at the unit. usualy annual…"
"Its a good practice to happen in this industry, it will help the industry to improve thier lackness and brings an awareness to the collegues who thinks of doin silly things which make a big impact in his career."
"Mystery Audit is an excellent method to find out the gap between what he customer expects and what the property delivers through its staff. I conduct the mystery audits and quite enjoy them. However, integrity is important if one really wants to do…"
u know dear deepa , it happens in every two 2 three years , here in dubai . bcoz of the contracting companies working with us . when they come they come 2gether , and when going also together . right . this is the phenominan that i had seen past 10 years. bcoz they r also humans . and need there betterment . u allways look in the managers point of view.
and 1 important thing is that if , 1 of u is good , u really dont want 2 struggle 4 retain the staff . bcoz , they will ask the oppertunity to work with u ,were ever u r