"Yes! Its worth... But done it in a proper way."
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deepa
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deepa's Discussions
mystery audit......
Started this discussion. Last reply by R S Dev. MIH Jun 17, 2010. 28 Replies 0 Likes
Now days mystery audit become part of every good branded hotel in india........its really worth to go for mystery audit???As they strip off actual scene of each property and its wake call for all who…Continue
staff retaining very less
Started this discussion. Last reply by Mohammad Rashid May 26, 2010. 24 Replies 0 Likes
Now days staff retaining is difficult task for hotel industry............... if you compare with few years back, now scenario become bad n will worst one day.......this issue directly hit the…Continue
suggestion required
Started this discussion. Last reply by Cherian George May 13, 2010. 4 Replies 0 Likes
planning for holiday in the month of June...... to munnar (kerala) can anyone suggest how to reach there from Chennai and what all are there to watch out expect greenery.And good and neat option for…Continue
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Latest Activity
Sumit Kirit Oza replied to deepa's discussion 'mystery audit......'
"From corporate office done the booking in our hotel without your knowledge. Person come in your hotel as guest. Stay in your hotel and inspecte each and every department and send the report to corporate."
K Joshi replied to deepa's discussion 'mystery audit......'
"Its must to have it.......there is no other way. We can have number of systems in the hotel......but all are not very effective as all the times executive's inclinations towards one department is clearly seen. Also the people who do it are not…"
medhat barsoum replied to deepa's discussion 'mystery audit......'
"i agree with mr.rainrr,as the hotels either proprietors or operators should have a proper ,regular assessment to the services and products offered and should insure that staff are having the full understanding of the process.at the end ,results…"
Mohammad Rashid replied to deepa's discussion 'staff retaining very less'
"i think the problem in salary staff are looking for more salary which hotel not giving them"
Cajetan D'Souza replied to deepa's discussion 'mystery audit......'
"Will totally agree with Deepa's comment and the addition provided by Mohammed.... mystery calling and mystery shopping activities must be followed up with training and coaching activities which will then ensure growth and improvement of the…"
Rajesh Chandel replied to deepa's discussion 'mystery audit......'
"Thanks nutan for such a nice clarification"
mohammad arif saeed khan replied to deepa's discussion 'mystery audit......'
"deepa,
as per my point of view mystry audit is very good,in my words its a eye opener,only one thing is worried about this, is that the mystry auditor come with one standard sop,in india brand to brand and prperty to property sop is always little…"
deepa replied to deepa's discussion 'mystery audit......'
"ya thts rite... but they focus on operational dep more and check the SOP's and do the standard evaluation with proper measures."
deepa replied to deepa's discussion 'mystery audit......'
"thtsssss rite...... very true and screw everybody's happiness behind also....heheheh"
deepa replied to deepa's discussion 'mystery audit......'
"Hi,
sure i will explain you......its kind of audit generally good group hotel goes for it.Some professional company aduitor comes surprisgly they check in to your hotel stay for 3-4 days watch your operational activities standards, sops,genaral…"
deepa replied to deepa's discussion 'mystery audit......'
"Is it.........fake ohhh i was't knowing this......really sound good......you heard it first time i think???if u don't know.... always better to ask nothing harm on it.fyi.........only branded group go for professional audit which cost so…"
Sunil Kumar replied to deepa's discussion 'mystery audit......'
"I think dis is d best way to investigate the standard of services one hotel provide to its custumer..
It is also importent to the brand which franchise the properties, to ensure that all the SOP's are being followed at the unit. usualy annual…"
Prashanth Kumar P replied to deepa's discussion 'mystery audit......'
"Its a good practice to happen in this industry, it will help the industry to improve thier lackness and brings an awareness to the collegues who thinks of doin silly things which make a big impact in his career."
Ms. Anjana Bindlish replied to deepa's discussion 'mystery audit......'
"Mystery Audit is an excellent method to find out the gap between what he customer expects and what the property delivers through its staff. I conduct the mystery audits and quite enjoy them. However, integrity is important if one really wants to do…"
Profile Information
- Are you a Hospitality/Retail/Travel industry professional??
- hospitality
- Current Employer/Company ?
- ITC welcom( FORTUNE PARK GROUP OF HOTELS INDIA)
- Your Designation/Position?
- MANAGER
- Maritial Status?
- Married
- Years of Work experience
- 8yrs
- About yourself/Contact details
- simple straight forward, god fearing human being and carries emotions,love n care.
deepa's Photos
Comment Wall (8 comments)
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- At 15:45 on September 4, 2010,
Benedict said… - im working as a frontoffice incharge how far can i what decsion and what position should i choose can u guide me
- At 15:43 on September 4, 2010, Benedict said…
- would like to have a knowledge on room division manager at the moment i look at the front office as im looking fr a better scope can u guide and help me
- At 9:43 on August 5, 2010,
VINEETH . T said… - INVITE YOU TO JOIN THE GROUP " INDIAN HOTELIERS"
Thanks / Regards
- At 22:17 on June 25, 2010,
dharmendra said… - hi i am from ahemdabad marriot
- At 9:33 on May 20, 2010, shahinsha said…
- u know dear deepa , it happens in every two 2 three years , here in dubai . bcoz of the contracting companies working with us . when they come they come 2gether , and when going also together . right . this is the phenominan that i had seen past 10 years. bcoz they r also humans . and need there betterment . u allways look in the managers point of view.
and 1 important thing is that if , 1 of u is good , u really dont want 2 struggle 4 retain the staff . bcoz , they will ask the oppertunity to work with u ,were ever u r
- At 22:31 on May 15, 2010,
pipul devraj upadhyay said… - its true we should be treated as skilled players ,though we are in service industry but we are working and hence we,need to be equally treated.
- At 18:01 on May 11, 2010,
Radi Vasudev said… - Hi Deepa
This is vasu from bahrain nice to see u
- At 21:52 on April 29, 2010,
Gyanendra Kumar Shrivastava said… - pls send us your resume to my ID. Infact we extend co-operation to our members only. To know more detail pls visit our website-
www.indianhousekeepersclub.com
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