Hozpitality Plus- Dedicated Hospitality Networking group

ahmed hussien hafez
  • Male
  • Alexandria
  • Egypt
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Profile Information

Are you a Hospitality/Retail/Travel industry professional??
hospitality
Current Employer/Company ?
Emirate heights Egypt - Kanaria Hotel - north coast
Your Designation/Position?
Hotel Manager
Maritial Status?
Married
Educational Qualifications
bachelor of law - DIPLOMA of police and administration sciences
Years of Work experience
25
About yourself/Contact details
00201283221005

Curriculum Vita

 

 

 

Name:             Ahmed Hussein Hafez Ahmed Hussein

Nationality:    Egyptian.

Birth Area:     Alexandria

Address:        Alexandria. Egypt

Mobile:            (002) 01283221005

E. MAIL:      ahmedhussien51@hotmail.com

                   

EDUCATION

  • Certificate of primary School.
  • Certificate   Preparatory   School.
  • Certificate Secondary school              (Science section)
  • Certificate of Secondary School         (literary section).
  • Bachelor of Law.                                (Alexandria univ. Faculty of Law).
  • Diploma at police and criminal sciences. 

          

 

 

CERTIFICATES & TRAINING COURSES:

  • Training Course on Science of Fingerprints.            (Ministry of interior).
  • Training Course on Security of the Ports                  (ministry of interior)
  • Investigations, interrogations Training program.        (ministry of interior)
  • Certificate of the Safety Procedures From the Egyptian National Safety Institute “
  • Certificate of health and safety training program (for middle management) from (the Egyptian National center for health & safety Studies).
  • Certificate of “Planning & Managing the Protection of the Industrial, the Touristy and the Environmental Project from Industrial Accidents and Disasters from the Egyptian National Safety Institute.
  • Leadership training certificate.
  • Cleanliness certification study from the American Association program
  • Partner in career management – certificate.
  • Course in loss prevention, leading by the director of loss prevention at Marriott international.
  • Service Excellence Training Certificate..
  • Essential Skills for MGR, s & Supervisors training certificate.
  • Hospitality training.
  • The (7 HBITS FOR RIGHT EFFECTIVE PEOPLES) training certificate.
  • The (Navigation threw changes) training certificate.
  • "Leadership performance process " training threw "The PROFILOR WHEEL”
  • CPR (Cardio Pulmonary Resuscitation) tactic training to save life.
  • Loss Prevention Officer training certificate.
  • HACCP (Hazard Analysis Critical Control Points) training certificate.


Training Programs

  • Crisis Training Program in (the Security & Loss Prevention International Conference 2004) at JW Marriott Cairo.
  • Crisis Training program in (the Security & Loss Prevention International Conference 2006) in JORDAN Valley.
  • Crisis Training Program in  (the Security & Loss Prevention International Conference 2010 ) at  JW Marriott Dubai

Work Experience

Last job:

*General Manager KANARIA HOTEL – EGYPT – NORTH COAST  (coordinating with Emirats Hights Project ) * FEB. 2011 till present,

Duties and Responsibilities:

  • Support owning company in all aspects of running the hotel business.
  • Manage and maintain all year lodging facilities.
  • Observe and monitor associates performance to make sure that the hotel rules and procedures are being followed.
  • Resolve customers complains.
  • Supporting the daily duties of a business.
  • Responsible for reviewing or creating weekly or monthly schedules for all hotel staff.
  • Focusing on guest service to reach the highest standard  of gust satisfaction.
  • Create a high standard of feeling of safety and security between both guest and associates in the hotel.
  • Arrange a training schedule to hotel departments.
  • Participate in designing business plan and the forecast of business.     
  • Reviewing the daily activity of all hotel departments focusing at guest needs and expectation.
  • Reviewing all hotel financing tasks (general and departments budgets tasks, purchasing orders, salaries, guest needs……..etc.)        

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  1. 1.      General Manager, Wejh Beach Hotel & resort – - Red sea Saudi Arabia (Wejh City), Saudi Arabia  AUG.. 2010 TILL DEC. 2010
  2. 2.     Assistant General Manager, Madaen  Saleh Hotel, Saudi Arabia (Al Ula city) JUN.2010 TILL AUG. 2010
  3. 3.     MARRIOTT INTERNATIONAL – EGYPT : ( JUN. 1995  - Feb. 2010 )

3.1 Security and Loss Prevention manager & Government Relation, (Opening team). Renaissance Hotel, Sharm El Sheikh ( Nov. 2003 – Feb. 2010 )

Duties and Responsibilities:

  • Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to associates on a regular basis through orientation, hotel meetings, bulletin boards etc.
  • Partners with Loss Prevention to conduct accident investigations as necessary.
  • Manages Workers Compensation claims to ensure appropriate associate care and manage costs.  Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
  • Represents Human Resources at the Hotel Safety Committee, helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
  •   Oversees the Loss Prevention function to ensure a safe and secure work environment.  Manages the execution of Loss Prevention reviews, regulatory reporting, physical hazard inspections, job safety analysis, and workers compensation programs. 
  • Conducts accident investigations, documents events, and reports accidents to Corporate Claims Reporting center; maintains OSHA log and retains records in accordance with Marriott Standard Operating Procedures.
  • Identifies and analyzes accident trends, involves management team in establishing plans and actions to decrease the frequency and severity of accidents on property; Ensures modified duty programs are in place and used by associates.
  • Ensures Material Safety Data Sheets (MSDS) and Job Safety Analysis (JSD) are current and available in the workplace; ensures associates are trained on the proper use of chemicals and personal protective equipment is available and in use.
  • Ensures medical first aid boxes are stocked and maintained throughout the building.
  • Chairs the Hotel Safety Committee, identifies ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
  • Coordinates the development and communication of emergency procedures with the Director of Engineering/Facilities.
  • Elaborating the Local Crisis Management Plane.
  • Conduct the necessary investigations in case of accidents.
  •  Supervision of the legality of contracts with local labor and foreign conformity with local and international laws.
  •  Make sure the contracts of companies match the scope of the existing hotel (diving centers - company's desalination plants, water and sanitation - tourism bus companies, tourist offices -).
  • Review of the establishment of insurance contracts, and incidents of inmates with companies of insurance coverage

 3.2      Security and Loss Prevention manager Government Relation, (Opening           Team), Hurghada Marriott Beach Resort (May 1995 – Nov. 2003)

          

Duties and Responsibilities:

  • Administrative work.
  • Train Hotel staff on fire fighting procedures, Evacuation plans, and bomb threats issues.
  • Handle Public and government relations including Passports, immigrations, license and work permits.
  • Participate in the international "Y2K" contingency planning and anticipated crisis with "MARRIOTT” International Corporation ".
  • Guest response list auditor.
  • Staff uniform (purchasing & storing).
  • Prepare the monthly and yearly charts and schedules for guests nationalities.

 

  • Training Skills:
  1. a.      Loss Prevention:
  •  Crisis management plan.
  •  Fire fighting
  • Job safety analysis
  • Pandemic precautions (H1N1 – H1N5)
  • Health & safety.

 

  1. b.      Human Resources
  • HR turnover responsibilities on existing properties.
  • Local needs assessment and training plans.
  • Handling HR self assessments audit.
  • Personal/Social Relationships in workplace.
  • Guarantee of Fair Treatment Policy (GFT).
  • Associate Opinion Survey
  • Associate Appreciation Week.
  • Task Force Procedure and Recognition.
  • Marriott job search.
  • Leadership performance process.
  • Policy for career planning process- revised.
  • Management development fund procedures (hire and hold policy).
  • Investigatory suspensions and disciplinary separation.

 

Acting duty and front office manager handling all front office works:

  • Occupancy reports.
  • Check in & check out reports.
  • All rooms cases in housekeeping reports (vd-vr-od-oc-m-mr)
  • Reservation carts filing system {RC SYS. From c/I to c/o}.
  • Daily competition between area hotels.
  • Safe box system.
  • VIP system (from airport tell check).
  • Concierge system (bell stand - planes tickets)
  • Sales strategy for high seasons.
  • Forecasting occupancy
  • Guest relations experience.
  •  Familiar with and working on "FIDELIO and OPRA" systems.

 

Monthly Security Reporting

The reports are monthly submitted to the “Marriott International Loss Prevention Department "USA-Washington DC." Including:

  • Security analysis.
  • Guest accident trend analysis.
  • Associate injury / illness analysis.
  • Job safety analyses.

 

 

Making the Monthly Reports to the Local Authorities such as:

  • Guest nationalities and room nights to "The Central Department for General Mobilization and Statistics".
  • Complete hotel situation report to "The Ministry of Tourism"
  • Responsible for  the transportation for the guests (air port - down town) & staff.

 

Marine & Beach:

  • Handling the Environmental procedures for marine use (persons- equipment's-boats).
  • Following Methods of preventing pollution.
  • Daily security report of boats using the marine.
  • Daily report to the accounting for daily situation of the boats using the service boxes in the marine renting (electricity-water- phone line- satellite TV...etc.).
  • Handling the needs of the boards guard intelligence (boat license - marine logbook-night sailing permit...etc.).
  • Handling the needs and the procedures for increasing the beach in case of the Corrosion as a result of storms  or destroying  a part of the marine dealing with:

-          The constructing company.

-          The owning company.

-          The insurance company.

-          The boards guard intelligence office.

 

  • Responsible with the engineering department of the hotel for the maintenance of the hotel vehicles (buss & microbus s).
  • Working as a Hotel (Manager on Duty) .
  •  Working as Night Manager.
  • Practicing the top 10 OSHA violation (U.S.A. Occupational Safety and Health Administration).
  • Handling the Hotel Key control procedures.
  • Updating and distributing the job safety analysis kits for all hotel departments.
  • Preparing and Activating the Local Crisis Management Plan for the hotel in case of :

-          Bomb threat.

-          Terrorist attack.

-          Fire.

-          Flood - (Sprinklers).

-          Chemical and biological hazard.

-          Computer system falling.  

-          War.

-          Natural Disasters (Earthquakes – heavy rains...).

-          Pandemic Preparedness Response

-          Civil disturbances

-          Tsunami.

  • Preparing the health & safety training schedules for the new hire associates.
  • Organizing the safety & health comities.
  • Checking and establishing the fire fighting system and training in the hotel.
  • Preparing and acting the vehicles inspection procedures.
  • Familiar with (the Terrorism Research center and the national fire protection association – NFPA-) web sites.  

    

  1. 4.                 Mechanical warehouse Manager, ABB./DILLINGHAM (SUSA),          EGYPT Branch, " An American construction company in the field of         military projects" GENACLYS, (Air -base) by the U.S.A. army corps of engineers (U.S.A. air force):

    

     Duties and Responsibilities:

  • Coordinating of mechanical materials between A.B.B. and the Corps of Engineers.
  • Maintaining warehouse books and filing system.
  • Handling the inventories of materials with computer and comparing it with drawings.
  • Supervising materials, receiving, storing, and issuing.

 

 

  1. 5.                 December 1988 - Augus 1990: AL-RAED Security Company,   KUWAIT.  A  Kuwaiti governmental subcontractor security services co.

            Area security manager

           

            Duties and Responsibilities:

  • Supervising and monitoring security guards at Kuwait city at their posts (banks – governmental buildings – schools – stores – city centers moles).  
  • Reviewing daily security tasks.
  • Handling daily schedule.
  • Investigating security reports from sights.
  • Handling client's requests.
  • Handling office work for security guards (vacation – accommodation – salaries – recruiting – uniform – security equipments ….etc).     

 

  1. 6.                 May 1984 - December 1988: FOCHI CONSTRUCTION COMPANY,             " Fochi di costruzione meccanica ed elettrica” is an Italian electrical &         mechanical construction. co."

           

            FOCHI (Egyptian branch):

-          Material Coordinator and Storekeeper Superviror (in Beni Sweif cement project & Abo Madi, Gas project).

-          Supervisor Storekeeper & Material Controller (in revamping & external project. Balaim Gas field - in SINAI)

           

            FOCHI ( Jordan branch );

-          Senior Storekeeper in AQABA thermal power station project (coordinating the project materials between the Jordanian authority of electricity and the constructing company).

-          Contracts engineer :The work of executing and translating the contracts between the company ( FOCHI) and the subcontractors in conformity with the dates , specification implementation and delivery dates

 

  1. 7.                 Working in the field of law

            Freelance Lawyer in Alex (civil – criminal)

Skills and hobbies:

-          Computer: (all office prog. Word, excel, power point, Adobe, Outlook, etc., Fidelio, Opera, Marsha, Internet.

-          Languages: English (excellent), Italian   (faire), French   (faire).

-        Hobbies: fishing – sports exercises – piano playing – swimming.

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