"The problem also is that hospitality today is not managed by hotelier, but by finance people. Most of the time they have never know how work a hotel, and what are guest and employee needs, the important is the "dividend" to share with…"
"I should say, INNOVATION. Change the way you look to your property, look out of the box, and always test new way to do things. It's not easy, specially if the boss are their out door asking for results, but we should try."
"For uae labor low, really I don't know.
but in Italy, it depend on your position,
Managers and supervisors have 4 months
notice, and if you don't give all of them,
the company has the right to retain them.
But normally if the relationship…"
Are you a Hospitality/Retail/Travel industry professional??
Current Employer/Company ?
Hotel Las Vegas
From September 1992 to June 1996
Bachelor Degree as Professional Nurse at San Carlo Borromeo Hospital in Milan
Project work: The emergency unit in critical area.
Before year 1996
Baccalaureat: Sciences Experimentale at Lycée Moulay Youssef in Rabat (Morocco) 96/100.
2005: “Sales Course I and II” with Claviga in Koln.
2004: "Revenue Management academy" with IHG in Rome.
2003 :“Up selling course” with IHG in Quarto D'altino - Venezia.
2002: “Coaching, how to manage the human resource ” from Professor Paolo Vergnani in Rome.
2002: "Pathways Development Program" with IHG in Barcelona.
Years of Work experience
About yourself/Contact details
Date of birth: November 14th , 1970
Address: Via Brodolini, 3 - 20086 Motta Visconti
(Milan) – Italy.
Phone: + 39 02 90007550
Mobile phone: + 39 335 6457481
English: Good, English Diploma Operational
Proficiency (English for the Hotel Industry) in British
institute of Milan 1996.
French: Mother tongue , My studies and
Baccalaureat were bilingual Arabic and French.
Arabic: Mother tongue.
PERSONAL SKILLS AND COMPETENCES
during the 15 years of experience in the hotel
industry, I was able to refine some innate abilities
and develop new ones.
Strong Verbal and written communication skills:
critical and used constantly to convey ideas, analyze
results, and to persuade others. Used when leading
teams/projects, working with customers and
presenting to senior managers.
Very results oriented to achieve goals and organize
people and resources to meet objectives.
Able to lead both people and projects by directing,
influencing, prioritizing and motivating others.
In the operation I demonstrate excellence in
achieving guest satisfaction by implementing &
increasing brand standards, very successful in
motivating and developing team members and I
exceed bottom line expectations by maximizing
revenues through constant increasing the limits and
reviewing of operating costs.
I am very passionate about my work and about the
hospitality industry in general, hence my eagerness
to learn and know more.
I am also extremely enthusiastic and motivated and
my outgoing personality earned me a loyal following
of friends and travel companion worldwide.
** Particularly interested in career growth in the
hospitality anywhere in the world, especially in
Morocco or Middle East.
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