"Satisfaction over a profit is called marketing while sales is the art how you convince customers to buy your product or service without finding or going into the detail of the customers need, wants and desire which is core of the…"
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Wilson Anthony
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- Pakistan
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Latest Activity
Wilson Anthony commented on Cherian George's group 'Job Seekers'
"indepth knowledge of rooms division, knowledge talent and good behaviour. "
Wilson Anthony replied to Khurram Niaz Khan's discussion 'Breakage should be charged to employee or Not'
"How can we charge to the employee, even the production has a breakage or damage ratio of 5% to 6% instead we mush educate and train concerned staff, must be monitored every month the breakage ration by keeping the set policy of…"
Wilson Anthony commented on Veloxian International's blog post 'Strategies for Turning Angry Guests In to Loyal, Lifetime Guests'
"time factor is the main thing in handling guests complaints guests nees immediate solution dont leave them unattendant until the complain is solved"
Wilson Anthony replied to Vijay Malkani's discussion 'Whom to select: One with MBA degree or other with a Diploma with successful hotel operations experience?'
"i think hiring experience is better off than the MBA degree as this relates to the practical and rather than the theory as we use to do it in our colleger or uni time. However exp with MBA deg is an added advantage."
Wilson Anthony commented on Alan Campbell CHA, CMP CHRM's blog post 'The Information Highway'
"Agreed with Mr. Alan Service is the name of the game specially in this competitive era where customer has the choice plus the market has become the buyer market.
small quote to share "Good service vanish in the blink of an eye where the bad one…"
Wilson Anthony replied to Lawrence Wong Shaw Seong's discussion 'ADR / ARR versus REV PAR'
"ADR is just the to make you happy that one can sell the room hypothetically at xyz high yield, but name of the game is how to achieve REVPAR if you focus on REVPAR then things are under your control in terms of all key performance…"
Wilson Anthony commented on Srinivas Valluri's blog post 'WILL TRAINING FUNCTION ADD ANY VALUE TO HOTEL GOP /BOTTOM LINE?'
"Good service only comes from continous training and development of the staff, so conclusion is good serice satisfied guests with repeat business as you know the business mantra that 80% of your revenue comes from the 20% of your repeats…"
Wilson Anthony replied to EL MAHDI SAID's discussion 'Role of GM when turnover is very high'
"Now the world has changed and from the thum rule of stick and carrot only carrot works well always and the stick has been burried long ago, Now people are more advanced than before with the changes and advancements of the world.
so the bottom line…"
Wilson Anthony replied to EL MAHDI SAID's discussion 'Role of GM when turnover is very high'
"Totally agreed with Adrian"
Wilson Anthony replied to rajesh lolakpuri's discussion 'Statistics of Hospitality industry 2010'
"please hotelnewnow.com"
Wilson Anthony replied to Amresh Choudhary's discussion 'KPI ( Key Performance Indicaters) & KRAs ( Key Result Areas)'
"At this point of time the bottom line kpi is the survival of the fitest with the global melt down, currently is the price war who ever wins volumatic business."
Wilson Anthony commented on Srinivas Valluri's blog post 'What is the best way for CAREER GROWTH?'
"work honestly, dedicatedly with committments be diplomatic without compromise on the standards keep both happy."
Wilson Anthony commented on Sivasubramaniam RAVINDRA's blog post 'IN CASE OF EMERGENCY...'
"plz contact via mail in case of emergncy"
Wilson Anthony replied to Sherif Zaki's discussion 'What is your reaction?'
"take him away from the guest and call security and try to find out the reason of his anger and make him realise that what he did was not decent and absolutely unacceptable."
Profile Information
- Are you a Hospitality/Retail/Travel industry professional??
- yes
Comment Wall (4 comments)
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Join Hozpitality Plus- Dedicated Hospitality Networking group
- At 15:41 on September 22, 2009,
Keane Girvan said… - Hi,
If you know anyone who is looking for work in the hospitality industry, please ask them to send their resumes to ACSL Recruitment at acslrecruitment@consultant.com
We are currently looking for poisitions from F & B managers to waiters, from Excetive chefs to commis as wellas front office and rooms division team members. Please send a photo along with the resume.
The following information is very important wit the resume and the photo:
- Where are you located/residing at the moment?
- Which countries are you lookin at/willing to move to?
- Which countries can you legally work in?
- What is your current salary?
Thank you
Regards
Keane
- At 15:24 on July 23, 2009,
Raj said… - Leader for what???
- At 9:13 on July 18, 2009,
Qadeer Ahmad Siddiqui said… - NICE TO SEE THIS GROUP
- At 18:10 on July 9, 2009,
Nermine Sakr said… - Thank you!
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