Contact No. 00 91 9805169229 / firstname.lastname@example.org
My goal is transition of my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical contribution to effective development of an Organization.
SUMMARY OF ACCOMPLISHMENTS
Ø Intercultural sensitivity, Ability to represent company with professionalism & confidence, Sound decision making skills & interpersonal skills, Ability to work with relational databases, presentation, e-mail, Internet research sources & word processing software.
EDUCATION, TRAINING & CERTIFICATIONS
CAREER HISTORY & JOB RESPONSIBILITY
Conducted Seminars / Guest Lectures in various Hotel Management colleges across North India, Updating the website and Face book page on regular basis, Finalizing venues for workshop and conducting the workshop, Making the curriculum for the various courses, Creating and updating the training manual as and when required, handling administrative and Marketing duties for the School & Carry on additional duties as assigned by Director of the School.
Ø Worked as ‘Team Leader / Assistant Manager Front Office Hyatt Capital Gate, Abu Dhabi, UAE,
October 2011 – July 2012
Doing Showround of Hotel for guests, Up selling guestrooms by explaining features and benefits, providing guests with the information of various packages available to sell hotel rooms, To share knowledge and skills with other colleagues, assist in conducting classes for Opera PMS 5.0, etiquettes and guest handling, to assist in identifying training needs and plan training programs for the staff, to ensure that the place of work staff are multi – skilled and have the necessary skills to perform their duties, to supervise the staff within the department, to assign responsibilities to subordinates implementing multi tasking principles and check their performance periodically, to ensure that all GSO’s have sufficient cash to assist all guests during the shift, performing and supervising cashiering functions at front desk at all times, handle guest complaints and enquiries in a courteous manner, to ensure that the cashiering procedures are strictly followed. To attend meetings as required by Executive management, to conduct daily briefings and ensure that rooms are ready for arrival guests, Coordinating baggage up and down for the arriving and departing guests and handling Concierge activities like doing restaurant reservations, explaining the various outlets to the guests etc. as the work rotation followed strictly between the Front desk and Concierge.
Ø Worked as ‘Lecturer’ Hotel Management –Mahararishi Markandeshwar University, Mullana, Haryana
November, 2010 – August ,2011
Taking care of the preopening Training needs of MM Residency Hotel Mullana and providing valuable input for pre opening. Capable of handling classes for different semesters of B.Sc. & BHM students, prepare study materials and impart training for students with updated knowledge about the subject. Maintaining administration affairs, handling student Mentorship forms and counseling the students on monthly basis. Handling the administrative work and AICTE approval work for the current session. Prime responsibility includes the training sessions for Hospitality etiquettes and grooming for the degree students. Monitoring the training plan for the Industrial Training and final placement of the students. During the parent teacher meetings the main focus is on handling the queries of parents and providing satisfactory solution to the queries.
Ø Worked as Academic Head & Training Manager F&B Service UEI Global, School of Service Management
Chandigarh – A Unit of Berggruen Education Pvt. Limited October, 2009 – November, 2010
Directly accountable to the Chief Learning Officer (Academics) Berggruen Corporate Office, New Delhi. Responsible for leadership, management, and administration of the academic program and departmental office within the institute. Streamline the daily academic operations and class conduction by various faculty members. Maintain faculty and student discipline in the institute at all times. Attending the departmental meeting to increase student intake and improve the quality of education and training within the Institute. Ensuring that the staff provides courteous and efficient service at all times. Take an active involvement in the Welfare, Safety, Development and well being of students providing truthful feedback to the parents. Above all making the activity calendar of the institute and strictly following the same within the institute and providing the feedback to the Corporate Office regarding the successful completion of the activities. Rewarding and recognizing the students for their outstanding performance in the scheduled activities. Daily Restaurant training sessions conducted for the students to enhance their F&B skills.
Ø Was engaged with Hotel Catering and Management Institute, Chandigarh as ‘Dean—Training and Placement’,
India, April 2008 – October, 2009
Facilitating faculty meetings, grooming check of students, Making duty roster of faculty, resource utilization (classroom + faculty), preparing students for final interview and placements, coordinating industry interaction for student training and placement and maintaining training and placement database.
Ø Engaged with Sharq Village & Spa, a unit of Ritz Carlton, Doha, Qatar. as a ‘Butler’ in Butler Services department for the Villas From October 2007 – March 2008
Guest engagement, Detailed Front Office operations on Opera PMS, In Room dining, Guest Itinerary, Anticipation and Fulfillment of guest wishes, Pantry and Room upkeep, Liaising with all satellite departments with regards to a specific task completion, handling departmental requisition needs.
Ø Engaged as ‘Guest Services Officer’ in the Reservations department. Hyatt Regency, Dubai, (Hyatt Worldwide
Central Reservations Office) April 2006 – March 2007
Handling worldwide booking requests for Hyatt Properties, Handling departmental stationery & office supplies requisition, Preparing and sending Rate Offers to the concerned parties, drafting confirmation letters, Helping the Guests on the floor with respect to the rates offered and the various packages, updating profiles in Opera version 4.
Ø Joined the Hotel as a pre-opening team member for Butler Services, Jumeirah Madinat Jumeirah, Dubai, UAE.
June 2004 – November 2004
Guest delight, Detailed front office operations on Fidelio 6.2 PMS, In Room Dining, Planning guest itinerary, Complete handling of evening Lounge Service in the villas, Pantry and Room upkeep, Communicating with other support departments for smooth operations, Planning the duty roster for a team of 25 butlers in a cluster of the villas, Assisting operations Manager in compiling various reports.
Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing for Private Bar items on Micros 9700, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Desert Safari. Etc, assisting the guest during departure and maintaining Guest history in Fidelio 6.2, Responsible for updating the departmental files.
Ø Joined as a ‘Butler’ in the Butler Services department, Welcome group ITC Maurya Sheraton, New Delhi –
December 1999 – December 2000
Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing of Food orders served in Guest rooms and Suites, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Providing 24 hr Valet service whenever requested.
HOBBIES / INTERESTS
Date Of Birth
Near T.B. Hospital, Dharampur, Distt. Solan (H.P.) India
Given the perfect opportunity I would strive to my level best for delivering the highest quality of service through
continuous change analysis, standardization of work and task process and maintaining the dedicated environment of
teamwork through parallel mentoring and philosophy enhancement.