Sumit Thakur's Page

Sumit Thakur

                   Contact No. 00 91 9805169229 /  sumthakur@gmail.com

My goal is transition of my enthusiasm, creativity & experience into a position, where I continue to provide the strategic/ tactical contribution to effective development of an Organization.

SUMMARY OF ACCOMPLISHMENTS

• Trainer for Front Office skills for hotel Management Students.
• Successfully completed Hyatt on skills training to further enhance my skills as a Trainer.
• Conducted Guest lecturers / Seminar on Butler Services in various IHMs and also conducted sessions on ‘English for hotel Industry’ for the Hotel Management students.
• Doing Showround of the Hotel for Visitors
• Up selling different categories of Hotel rooms to the visitors by describing the features and benefits
• Always updating self with product knowledge as to sell in a better way.
• Successfully Conducted Orientation and Grooming training sessions for the degree students.
• Completed competencies training at Hyatt International, UAE
• Via the wide work experience has acquired competencies in Administration and operations.
• Appreciation letter of Loyalty & Integrity PRESENTED BY Mr. Lawless (M.D. Jumeirah international), Dubai.
• Conducted Microsoft Office (Word, excel & PowerPoint)  training sessions for the diploma students

• Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers. Considerable skills for handling Hotel software.

• Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.

• Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
• Proven ability to build positive team spirit
• Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.

CORE COMPETENCIES

Ø Intercultural sensitivity, Ability to represent company with professionalism & confidence, Sound decision making skills & interpersonal skills, Ability to work with relational databases, presentation, e-mail, Internet research sources & word processing software.

EDUCATION, TRAINING & CERTIFICATIONS

• Bachelor of Science in Hotel and Tourism Administration from IGNOU /National Council Pusa, New Delhi.

• Butler training certificate awarded by Guild of Professional English Butlers, London, UK under mentorship of Prof. Robert Watson
• First Class performance cards at Ritz Carlton Sharq Village and Spa in 2007
• Buddy trainer for new colleagues at Madinat Jumeirah, Dubai, UAE
• Awarded certificate for successful completion of grooming standard training at Hotel Burj al Arab, Dubai, UAE

• Awarded certificate for successfully completing the ‘CLAVIGA’ reservations plus training conducted at Hyatt regency Dubai, UAE for enhancement of up selling techniques and skills.

• Six month comprehensive Industrial Training in Front Office, Housekeeping, Food and Beverage Service and Food and Beverage Production at Hotel Oberoi Maidens, New Delhi.

• Nominee from Guest Services department, for ‘Employee of the month’ award in October 2002 Burj Al Arab, Hotel, Dubai, UAE
• Active participation in making the Standard Operating Procedures and Butler Training manual for the Butlers

CAREER HISTORY & JOB RESPONSIBILITY

• Currently working as ‘Associate Dean, Indian Butler School Chandigarh – July 2012 – Till Date

Conducted Seminars / Guest Lectures in various Hotel Management colleges across North India, Updating the website and Face book page on regular basis, Finalizing venues for workshop and conducting the workshop, Making the curriculum for the various courses, Creating and updating the training manual as and when required, handling administrative and Marketing duties for the School & Carry on additional duties as assigned by Director of the School.

Ø  Worked as ‘Team Leader / Assistant Manager Front Office Hyatt Capital Gate, Abu Dhabi, UAE,

October 2011 – July 2012

Doing Showround of Hotel for guests, Up selling guestrooms by explaining features and benefits, providing guests with the information of various packages available to sell hotel rooms, To share knowledge and skills with other colleagues, assist in conducting classes for Opera PMS 5.0, etiquettes and guest handling, to assist in identifying training needs and plan training programs for the staff, to ensure that the place of work staff are multi – skilled and have the necessary skills to perform their duties, to supervise the staff within the department, to assign responsibilities to subordinates implementing multi tasking principles and check their performance periodically, to ensure that all GSO’s have sufficient cash to assist all guests during the shift, performing and supervising cashiering functions at front desk at all times, handle guest complaints and enquiries in a courteous manner, to ensure that the cashiering procedures are strictly followed. To attend meetings as required by Executive management, to conduct daily briefings and ensure that rooms are ready for arrival guests, Coordinating baggage up and down for the arriving and departing guests and handling Concierge activities like doing restaurant reservations, explaining the various outlets to the guests etc. as the work rotation followed strictly between the Front desk and Concierge.

Ø   Worked as ‘Lecturer’ Hotel Management –Mahararishi Markandeshwar University, Mullana, Haryana

November, 2010 – August ,2011

Taking care of the preopening Training needs of MM Residency Hotel Mullana and providing valuable input for pre opening. Capable of handling classes for different semesters of B.Sc. & BHM students, prepare study materials and impart training for students with updated knowledge about the subject. Maintaining administration affairs, handling student Mentorship forms and counseling the students on monthly basis. Handling the administrative work and AICTE approval work for the current session. Prime responsibility includes the training sessions for Hospitality etiquettes and grooming for the degree students. Monitoring the training plan for the Industrial Training and final placement of the students. During the parent teacher meetings the main focus is on handling the queries of parents and providing satisfactory solution to the queries.

Ø   Worked as Academic Head & Training  Manager F&B Service UEI Global, School of Service Management

Chandigarh – A Unit of Berggruen Education Pvt. Limited October, 2009 – November, 2010

Directly accountable to the Chief Learning Officer (Academics) Berggruen Corporate Office, New Delhi. Responsible for leadership, management, and administration of the academic program and departmental office within the institute. Streamline the daily academic operations and class conduction by various faculty members. Maintain faculty and student discipline in the institute at all times. Attending the departmental meeting to increase student intake and improve the quality of education and training within the Institute. Ensuring that the staff provides courteous and efficient service at all times. Take an active involvement in the Welfare, Safety, Development and well being of students providing truthful feedback to the parents. Above all making the activity calendar of the institute and strictly following the same within the institute and providing the feedback to the Corporate Office regarding the successful completion of the activities. Rewarding and recognizing the students for their outstanding performance in the scheduled activities. Daily Restaurant training sessions conducted for the students to enhance their F&B skills.

Ø   Was engaged with Hotel Catering and Management Institute, Chandigarh  as  ‘Dean—Training and Placement’,

India, April 2008 – October, 2009

Facilitating faculty meetings, grooming check of students, Making duty roster of faculty, resource utilization (classroom + faculty), preparing students for final interview and placements, coordinating industry interaction for student training and placement and maintaining training and placement database.

Ø Engaged with Sharq Village & Spa, a unit of Ritz Carlton, Doha, Qatar. as a ‘Butler’ in Butler Services department for the Villas From October 2007 – March 2008

Guest engagement, Detailed Front Office operations on Opera PMS, In Room dining, Guest Itinerary, Anticipation and Fulfillment of guest wishes, Pantry and Room upkeep, Liaising with all satellite departments with regards to a specific task completion, handling departmental requisition needs.

Ø   Engaged as ‘Guest Services Officer’ in the Reservations department. Hyatt Regency, Dubai, (Hyatt Worldwide

Central Reservations Office) April 2006 – March 2007

Handling worldwide booking requests for Hyatt Properties, Handling departmental stationery & office supplies requisition, Preparing and sending Rate Offers to the concerned parties, drafting confirmation letters, Helping the Guests on the floor with respect to the rates offered and the various packages, updating profiles in Opera version 4.

Ø   Joined the Hotel as a pre-opening team member for Butler Services, Jumeirah Madinat Jumeirah, Dubai, UAE.

June 2004 – November 2004

Guest delight, Detailed front office operations on Fidelio 6.2 PMS, In Room Dining, Planning guest itinerary, Complete handling of evening Lounge Service in the villas, Pantry and Room upkeep, Communicating with other support departments for smooth operations, Planning the duty roster for a team of 25 butlers in a cluster of the villas, Assisting operations Manager in compiling various reports.

• Visited England in September 2003 – February 2004 Worked as a Head waiter in Pickle John’s Restaurant in Swindon.

• Joined as a ‘Butler’ in the Butler Services department, Burj Al Arab, Dubai, UAE December 2000 – September 2003

Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing for Private Bar items on Micros 9700, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Desert Safari. Etc, assisting the guest during departure and maintaining Guest history in Fidelio 6.2, Responsible for updating the departmental files.

Ø   Joined as a ‘Butler’ in the Butler Services department, Welcome group ITC Maurya Sheraton, New Delhi –

December 1999 – December 2000

Continuous learning and implementation of all the Butler Service operation from basics on a daily basis on the Guest Floors, Billing of Food orders served in Guest rooms and Suites, Liaising with the senior Butler with regards to operational learning, Setting up of the suites for fresh arrival, Doing the show around of the Suite for the guest & servicing the occupied suites, Replenishment of the private bar on regular basis, Responsible for organizing suite parties, Making booking for the guests for golf, city tour, Providing 24 hr Valet service whenever requested.

HOBBIES / INTERESTS

• Preparing Training Notes
• Meditation

TECHNICAL COMMAND

• Micros 9700
• Opera Version 5.0
• Reserve (used by Hyatt hotels)
• Triton
• Internet Savvy

FURTHER MORE

Given  the  perfect  opportunity  I  would  strive  to  my  level  best  for  delivering  the  highest  quality  of  service  through

continuous  change  analysis,  standardization  of  work  and  task  process  and  maintaining  the  dedicated  environment  of

teamwork through parallel mentoring and philosophy enhancement.

(Sumit Thakur)