"First and foremost, the focal point should be on making the internal guests happy i.e. the employees of a particular company. Ultimately, this in turn will lead them to be motivated, perform better at their job, which will then lead to an increase…"
"Hello Yasser !!
Greetings from Udaipur India!!
I would say all departments are equally important in a hotel, It is just like a perfect watch, one cannot say if the component is small it is not important, you remove it and the watch…"
"Hello Colleagues !!
My name is Richard C Joseph, I have an hands on experience in the hotel / resort business, of over 2 decades.
I have worked in India and ME for Taj Group (World famous Taj Lake Palace, jai Mahal Palace, Taj…"
Greetings from Udaipur India!!!!
Many of the Chain Hotels have made it mandatory and the corporate guides you further on this. At the unit level the GM takes this responsibility to the next step. I am suggesting some…"
"Yes we all go by the thumb rule "The guest is always right". We all, irrespective of what industry we work for, focus for guest satisfaction.
The phrase "The guest is always right" was originally started by Harry Gordon…"
"Empowerment to take decisions (could be level-wise)
By being fair and transparent while recognizing such efforts. Be a little liberal here!
Reward and (immediate) recognition.
Linking performance and guest feedback to PMS…"
"Employees want to be valued both as human beings and monetarily. They need to be appreciated and made to feel as part of the organization. This is a basic issue that many hotels fail to do.There should be good channels of communication between…"
"Dear Muhammad Irfan,
It's very important that we give our Employees the equipment they need to do the job we expect of them and so investment in equipment can't be ignored. Have a look in your property, what condition/shape…"