Hozpitality Plus- Dedicated Hospitality Networking group

Richard C Joseph
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  • Udaipur
  • India
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WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?

Started this discussion. Last reply by sarbjeet singh Apr 30, 2011. 20 Replies

With the ever growing hospitality industry service is one factor that makes any hotel / resort stand apart.What makes an employee become an exceptional performer....Continue

 

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Latest Activity

Richard C Joseph replied to Vikram Devgan's discussion 'Looking for SOP or Procedures for Engg. Department.'
"Hi Vikram, Please mail me at richiecj@gmail.com for the SOPs I will send it to you. Warm regards, Richard"
Jul 14, 2012
Richard C Joseph replied to Saber Abdel Wahed's discussion 'P.M task List'
"Hello Saber please mail me so I can send you all the SOP & MP for the engineering department. Warm regards, Richard"
Jul 14, 2012
Richard C Joseph replied to K.Gopidas's discussion 'Coffee Station'
"Dear Gopi, Clearly water & tea coffee comes under the Housekeeping and the Mini Bar under the F&B. This again varies from the management to management. Warm regards Richard"
Jan 16, 2012
Richard C Joseph commented on Ram Gupta's blog post 'The Number Friendly Hotel Manager'
"Very truely said Mr. Gupta it is a number game and the more you get involved with it the more you enjoy it.   Thanks"
Oct 7, 2011
Richard C Joseph replied to Lawrence Wong Shaw Seong's discussion 'hotel carparking policy and procedure'
"Hello Lawrance,   Please go to google and put procedures for car parking and you will get a lot of material from there.   Thanks"
May 8, 2011
sarbjeet singh replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"Very well said Mr. O'Hagan.......100 % agree with your thought but there are very less organisation in today's time to stick into these principles"
Apr 30, 2011
B PADMANABA PILLAI replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"you are Obsolutely right ,Genuine employee can show his best performance,if the two things Good working environment and Role Clarity."
Apr 14, 2011
Naveed Shahani replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"First and foremost, the focal point should be on making the internal guests happy i.e. the employees of a particular company. Ultimately, this in turn will lead them to be motivated, perform better at their job, which will then lead to an increase…"
Mar 19, 2011
Richard C Joseph replied to yasser ezzat's discussion 'HOTEL G.M'
"Hello Yasser !!   Greetings from Udaipur India!!   I would say all departments are equally important in a hotel, It is just like a perfect watch, one cannot say if the component is small it is not important, you remove it and the watch…"
Feb 24, 2011
Richard C Joseph replied to Raj's discussion 'Share your details with all group members!!!'
"Hello Colleagues !!   My name is Richard C Joseph, I have an hands on experience in the hotel / resort business, of over 2 decades.    I have worked in India and ME for Taj Group (World famous Taj Lake Palace, jai Mahal Palace, Taj…"
Feb 22, 2011
Richard C Joseph replied to Khurram Niaz Khan's discussion 'Social Activities in Hotel'
"Hello Khurram,   Greetings from Udaipur India!!!!   Many of the Chain Hotels have made it mandatory and the corporate guides you further on this. At the unit level the GM takes this responsibility to the next step. I am suggesting some…"
Feb 20, 2011
Richard C Joseph replied to Khurram Niaz Khan's discussion '"Guest is always right"'
"Yes we all go by the thumb rule "The guest is always right". We all, irrespective of what industry we work for, focus for guest satisfaction.   The phrase "The guest is always right" was originally started by Harry Gordon…"
Feb 3, 2011
MOHD. ASHIQUE replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"Continuos training, latest market trends knowledge and immediate recognition of their work----- these all if done perfectly, Employee will deliver execeptional performance. regards Mohd Ashique"
Jan 31, 2011
Dhiren Johar replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"Empowerment to take decisions (could be level-wise) By being fair and transparent while recognizing such efforts. Be a little liberal here! Reward and (immediate) recognition. Linking performance and guest feedback to PMS…"
Jan 30, 2011
Sam Anyumba replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"Employees want to be valued both as human beings and monetarily. They need to be appreciated and made to feel as part of the organization. This is a basic issue that many hotels fail to do.There should be good  channels of communication between…"
Jan 28, 2011
Kevin M. O'Hagan replied to Richard C Joseph's discussion 'WHAT MAKES EMPLOYEES GIVE EXCEPTIONAL PERFORMANCE?'
"Dear Muhammad Irfan,   It's very important that we give our Employees the equipment they need to do the job we expect of them and so investment in equipment can't be ignored.  Have a look in your property, what condition/shape…"
Jan 27, 2011

Profile Information

Are you a Hospitality/Retail/Travel industry professional??
Hospitality
Current Employer/Company ?
Consultant
Your Designation/Position?
Consultant
Maritial Status?
Married
Years of Work experience
26 years
About yourself/Contact details
richiecj@gmail.com

+91-9414158838

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