"Dear Raj,
wishing you, your family and your team a very happy holiday ... Merry Christmas and have a fabulous New Year 2011.
Cheers,
from: Navilah Rahmanina
email: navrahmanina@yahoo.com"
-
Navilah Rahmanina D
- Female
- Jakarta
- Indonesia
- Blog Posts (5)
- Discussions (3)
- Events
- Groups (2)
- Photos (1)
- Photo Albums
- Videos
Navilah Rahmanina D's Groups
Navilah Rahmanina D's Discussions
Policy & Procedure
Started Sep 6, 2011 0 Replies 0 Likes
Hi, my name is Navilah Rahmanina. I'm kind a stuck little bit here, can any one of you help me to make policy & procedure? All I know is just Standard Operation Procedure. Thank you for your…Continue
Navilah Rahmanina D's Page
Latest Activity
osama Marmar commented on Navilah Rahmanina D's blog post 'HOW TO IDENTIFY A GOOD WINE'
"Thanks ..well done"
osama Marmar commented on Navilah Rahmanina D's blog post 'Customer Relation and Skills'
"Really I enjoyed reading your topics,, Well done , Thanks"
Duane Papalie commented on Navilah Rahmanina D's blog post 'CREDIT CARD HANDLING PROCEDURES'
"checkout the new hotelier network on hotelpeople.net"
Mona Villahermosa commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"Thank you very much for these you are trully right. I will share this to my collegues. "
MOHAMMED ISMAIL commented on Navilah Rahmanina D's blog post 'Customer Relation and Skills'
"I m xtremely sorry to say that there is a typing mistake of a word in your abbreviation of service. you mention "e" stand for respect but as per me "e" stand for excellency.
I thank you from my heart for sharing this…"
Alphonso D' Conceicao commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"Excellant and thank for you sharing. Will share with my associates. Regards"
Navilah Rahmanina D commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"hi everyone ... thank you for all comments. I just feel to share with all of you, might be useful."
Asheesh Sharma commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"Hi Navilah....Thanks for sharing such an important tool at the workplace...Gr8...Keep sharing such things in the future as well....!!!"
Muhammad Wajid Iqbal Khan commented on Navilah Rahmanina D's blog post 'Customer Relation and Skills'
"Excellent there is only one mistake which may be of typing (What is service)
The description of letter E is typed wrong pls check and revise it.
thanks"
Rajesh Soni commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"This was really handful tips for workplace.
Thank you very much."
Shawn Warman commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"Well done, very useful information!!!"
sundar mahalingam commented on Navilah Rahmanina D's blog post 'Motivating Your People'
"hi.......very............imfortant fill.
thanks."
Profile Information
- Are you a Hospitality/Retail/Travel industry professional??
- I am a hotelier
- Current Employer/Company ?
- grandkemang Hotel, Jakarta, Indonesia
- Your Designation/Position?
- Food and Beverage Manager
- Maritial Status?
- Single
- Educational Qualifications
- diploma III
- Years of Work experience
- 15 years
- About yourself/Contact details
- i am a person who enjoy my work and love what I do
Navilah Rahmanina D's Photos
Navilah Rahmanina D's Blog
LET'S GET LESSON - LETTER FROM GOOD CUSTOMER
Posted on September 8, 2011 at 17:39 1 Comment 2 Likes
LETTER FROM GOOD CUSTOMER
I’m the a good Customer, and I never complain either good or bad quality service given to me
When I come to the restaurant, I’m sitting quietly, while nobody greet me or even the staff is talking each other without asking if somebody has taken my order or not…
For all those thing, I tried not to complain, just be stable and patient…..
Sometimes I notice there… Continue
Motivating Your People
Posted on September 8, 2011 at 17:29 12 Comments 5 Likes
You can make their day
- Start the day right. Smile. Walk tall and confidently
- Walk around your workplace and greet people
- Share the goals and expectations for the day
- Let the staff know that today is going to be a great day
- It starts with you. You can make their day
Use Simple, Powerful Words
- Say "please" and "thank you" and "you're doing a good job."
- How often do you take the time to use…
CREDIT CARD HANDLING PROCEDURES
Posted on September 6, 2011 at 18:06 3 Comments 4 Likes
PURPOSE
1. To identify the credit card that are approved for the settlement of guest ledger charges at hotel operational or Bill outlet transaction, The approved credit cards are :
a. American Express.
b. VisaCard/MasterCard/JCB.
c. BCA Card.
2. To identify whether the guest credit card number has been canceled as Lost, Stolen, False credit card or Delinquent.
POLICY
1. A valid credit card is to be…
Customer Relation and Skills
Posted on September 6, 2011 at 17:47 10 Comments 5 Likes
CUSTOMER RELATION AND SKILLS
- WHAT IS A CUSTOMER
- CUSTOMER’S EXPECTATION
- CUSTOMER’S NEED
- HANDLING COMPLAINTS
- TEAMWORK
YOU AND YOUR CUSTOMER
What does a customer looks for in the restaurant? Customer usually looks for quality of food and beverages, fast and efficient service, pleasant atmosphere and reasonable prices. With certain…
ContinueComment Wall (1 comment)
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- At 10:35 on August 7, 2011,
Chamil S Liyanage said… Hi,
Send your resume through. I can guide you on great career development opportunties. Send your resume to CHAMIL1972@gmail.com
Thanks
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