" Customer service training is an ongoing project just like revenue management, and social media sites
thanks about it.
said"
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Annual Operation Presentation
Started this discussion. Last reply by EL MAHDI SAID Nov 3, 2011. 5 Replies 0 Likes
Dear All :IF any one have idea how to prepare the AOP for 2012for 20 fast food outletsMany thanksel mahdiContinue
Role of GM when turnover is very high
Started this discussion. Last reply by EL MAHDI SAID Oct 6, 2010. 20 Replies 0 Likes
can you explain to me the role of GM when turnover is very high
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EL MAHDI SAID commented on Adnan Anwar Khan's blog post 'G.R.B. (Generating Repeat Business)'
"good information for keeping customer came back"
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"hi sebinthe LAFF is the same of LAST Thanks said"
EL MAHDI SAID replied to Marlon Joseph Santos's discussion 'RESTAURANT GENERAL MANAGER for Singapore (Upscale Persian Restaurant) - Arabic Speaking'
" Hi, Mr Marlon:
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EL MAHDI SAID replied to Raj's discussion 'Happy new year from Team Hozpitality!!!'
"Wish you the same ................"
EL MAHDI SAID replied to grace abonal's discussion 'SOP for cold buffet'
" hi ,
the normal temperature fro chiller is between 2 to 5 degree , if is above need to use ice cube under the insert or container to maintain this temperature up to 12 hour , with monitoring food can't affected .
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EL MAHDI SAID replied to Lady Kristine Macasasa's discussion 'How to Motivate Yourself at Work'
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hi kris :
Many thanks , very interst idea
said
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EL MAHDI SAID commented on Ayman Abu Alsafa's group 'Food & Beverage Managers'
"Hi,
I would wish to join food and beverage managers to be discussing positive issues about our industry.Currently i am a operation Manager manager in fast food Restuarnat in riyadh
G:greet the customer
u: under stand customer…"
EL MAHDI SAID replied to Ayman Abu Alsafa's discussion 'Sometimes customers ask wait staff for the impossible' in the group Food & Beverage Managers
" Hi Ayman:
Customer or guest came to us with their needs & wants,he is the lifeblood of every buisness
but customer also is MAN not always…"
EL MAHDI SAID commented on Khalid Najia's group 'Gulfood Trade Show'
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hi every one,
i proud to be one of your team
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EL MAHDI SAID replied to Mona Fayez Nassif's discussion 'Team Work Presentation' in the group Trainers & Training topics
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Very important ,due to this time i prepare annaul presentation
Many thanks
"
EL MAHDI SAID replied to Rossana De Sanctis's discussion 'DIFFICULT SITUATIONS YOU HANDLED'
"
hi
Most of time we using method of L.A.S.T to solve any problem with our guest"
EL MAHDI SAID replied to EL MAHDI SAID's discussion 'Annual Operation Presentation'
" Hi Paul :
Many thanks for your helps with this guidlines
…"
EL MAHDI SAID replied to Raj's discussion 'Eid Mubarak from team - Hozpitality !'
"Eid Mubarak.
Hope u have a nice Eid to you & all team
Said el Mahdi"
Paul Clarke replied to EL MAHDI SAID's discussion 'Annual Operation Presentation'
"I would recommend that you do a detailed forecast for each outlet. Base the estimates on the current performance (i.e. your P&Ls), then forecast out for the next 3-5 years. What is the uplift/growth you expect? You should…"
Puja Chauhan replied to EL MAHDI SAID's discussion 'Annual Operation Presentation'
"How can somebody prepare Operation Presentation without detailed information. kindly provide detail so we can help you or be specific what help you need from us.
"
Profile Information
- Are you a Hospitality/Retail/Travel industry professional??
- no
- Current Employer/Company ?
- chain international restaurant ( burger king& Pizza hut )
- Your Designation/Position?
- Operation Manager
- Maritial Status?
- Married
- Educational Qualifications
- bachelor + diplomat of hotle management school for 3 yeras
- Years of Work experience
- 17 YEARS
Comment Wall (3 comments)
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- At 13:47 on June 27, 2011,
Lady Kristine Macasasa said… - Your welcome El Mahdi
- At 12:44 on September 15, 2010,
Edwin H. Calawod said… - Foremost, the GM should take on the perspective that the organization's people are its best asset - that the quality of service depends on the quality of the people who deliver the service.
Definitely, a high turnover rate is a red flag signal for top management because it puts to risk the organization's manpower capabilities and subsequently the quality of service, not to mention the corresponding recruitment and training costs associated with hiring a new employee.
So when this (high turnover) happens, the GM should really get down into the bottom of the high turnover by knowing the reasons/factors why people are leaving and act accordingly. This highlights the importance of exit interviews.
- At 10:54 on August 4, 2010,
Duane Papalie said… - Join the Hotel People Network and take advantage of all the networking tools listed below to improve your standing amongst your contemporaries in the industry.
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