"Marketing everybody's job.
The product in hospitality is the experience of the guests. This experience has both a goods component (e.g. food) and an interactive component, which we call service.
In practice, hospitality employees become part…"
i would like to thank you for your daily discussions.
there is a few points we have to know .
What is marketing
Marketing – Everybody's job
The Macro and micro Environments of Hospitality…"
" HANDLING GUEST COMPLAINTS IS IMPORTANT BECAUSE:
Researches show that if you can solve guest problems quickly and to his/her satisfaction, the guest will be more loyal than the one who never complains.
The major steps in…"
"The following guidelines are applicable to most guests who approach you with complaints:
Great the guest, and maintain good posture and eye contact.
Listen and do not interrupt the guest. Guests may become frustrated and angry if…"
"my name is Adel Abou Amer, Front Office Manager, with more than 10 years of experiences in the Front Office Department.I am seeking for a new and interesting job opportunity or challenge in the middle east specially in the UAE or Saudi…"
Are you a Hospitality/Retail/Travel industry professional??
Current Employer/Company ?
Front Office Manager
•Certificate of Achievement from the Ministry of Tourism
(for succesful Completion of Front Office Management)
• Certificate of Excellence for outstanding performances
(on the Job Training for The Front Office & Guest Relation)
•Certificate of Excellence for outstanding performances and lasting contribution on (Analysis of Guest Satisfaction)
•Certificate of Appreciation for achieving (The Bronze and Silver Logo of Green Globe for the Hotel)
•Certificate of Excellence for outstanding performances and lasting contribution on (Hotel Health&Saefty Program)
• IDI-International Development Ireland (The Professional Management Training In Service Excellence)
• IDI-International Development Ireland (The Professional Operation Hotel Finance and Profitability Strategies)
• IDI-International Development Ireland (The professional development Program for Hospitality Managers)
• CHD-Certified Hospitality Department
From The American Hotel & Lodging Association-AHLA
Years of Work experience
About yourself/Contact details
+2 0100 12 16 920
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