"wo ein wille ist, ist auch ein weg"
Adel Abou Amer's Groups
Adel Abou Amer's Page
Latest Activity
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'SALES & MARKETING?'
"Marketing everybody's job.
The product in hospitality is the experience of the guests. This experience has both a goods component (e.g. food) and an interactive component, which we call service.
In practice, hospitality employees become part…"
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'SALES & MARKETING?'
"Dear Mr.Adnan,
i would like to thank you for your daily discussions.
there is a few points we have to know .
What is marketing
Marketing – Everybody's job
Hospitality Services
The Macro and micro Environments of Hospitality…"
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'ROLE OF FRONT OFFICE ?'
" HANDLING GUEST COMPLAINTS IS IMPORTANT BECAUSE:
Researches show that if you can solve guest problems quickly and to his/her satisfaction, the guest will be more loyal than the one who never complains.
The major steps in…"
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'HOW TO HANDLE GUESTS PROBLEMS?'
"The following guidelines are applicable to most guests who approach you with complaints:
Great the guest, and maintain good posture and eye contact.
Listen and do not interrupt the guest. Guests may become frustrated and angry if…"
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'HOW TO HANDLE GUESTS PROBLEMS?'
" SKILLS NECESSARY FOR DEALING WITH PROBLEMS
The Front Desk Staff should be:
calm and helpful
…"
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'HOW EFFECTIVELY WE SELL ON TELEPHONE?'
"elling over the phone is more dificult than selling in person because i cant observe body language.because of this you will find yourself talking over your custemers "
Adel Abou Amer replied to Adnan Anwar Khan's discussion 'HOW EFFECTIVELY WE SELL ON TELEPHONE?'
"listening is the key to becoming great at selling over the phone.when you listen you will find that you build amazing connections buyers and uncover real problem that lead to close the deals.
"
Adel Abou Amer commented on Cherian George's group 'Job Seekers'
"my name is Adel Abou Amer, Front Office Manager, with more than 10 years of experiences in the Front Office Department.I am seeking for a new and interesting job opportunity or challenge in the middle east specially in the UAE or Saudi…"
Adel Abou Amer commented on Sherif Zaki's group 'Rooms Division Dept'
"Hi everyone.
I just joined the group!
nice to see that someone has initiated a discussion on the Rooms Division Dep.
Once againe thanks to all RDM Members"
Adel Abou Amer replied to Raj's discussion 'WE HAVE OVER 12,000 HOSPITALITY PROFESSIONALS NETWORKING NOW !!!'
"Dear Raj,
i would like to thank you for creating this hozpitality site.
wish you nice day
thanks in advance
Adel"
Adel Abou Amer commented on Tony Coutinho's group 'RIO HOTEL DUBAI'
"Dear Friends.
The hotel look like Museum.what about the hotel facilites and the room Category?"
Profile Information
- Are you a Hospitality/Retail/Travel industry professional??
- yes
- Current Employer/Company ?
- Titanic palace
- Your Designation/Position?
- Front Office Manager
- Maritial Status?
- Single
- Educational Qualifications
- •Certificate of Achievement from the Ministry of Tourism
(for succesful Completion of Front Office Management)
• Certificate of Excellence for outstanding performances
(on the Job Training for The Front Office & Guest Relation)
•Certificate of Excellence for outstanding performances and lasting contribution on (Analysis of Guest Satisfaction)
•Certificate of Appreciation for achieving (The Bronze and Silver Logo of Green Globe for the Hotel)
•Certificate of Excellence for outstanding performances and lasting contribution on (Hotel Health&Saefty Program)
• IDI-International Development Ireland (The Professional Management Training In Service Excellence)
• IDI-International Development Ireland (The Professional Operation Hotel Finance and Profitability Strategies)
• IDI-International Development Ireland (The professional development Program for Hospitality Managers)
• CHD-Certified Hospitality Department
From The American Hotel & Lodging Association-AHLA
- Years of Work experience
- 12 Years
- About yourself/Contact details
- +2 0100 12 16 920
Comment Wall (14 comments)
You need to be a member of Hozpitality Plus- Dedicated Hospitality Networking group to add comments!
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- At 11:42 on October 1, 2011,
Anticha Imanuella Tumbol said… - How are you?
- At 23:23 on May 22, 2011,
Fritz van Rensburg said… Dear Adel,
Please forward me your CV to fvanrensburg@gmail.com. What is your English like. I would like to look at your CV and forward it to our Recruitment department.
Looking forward to your response.
Kind regards
Fritz
- At 18:25 on May 21, 2011,
Mustafa Mansour said… Dear Mr. Adel,
Thank you for the invitation to connect. I am pleased to accept and look forward to your communications.Here is my contact number in Egypt 002191990780 hope to hear from you
Mustafa Mannsour
- At 15:08 on May 20, 2011,
Raj said… - Thanks, Pls stay in touch !!
- At 17:40 on May 16, 2011,
David Santos said… - Good afternoon Adel Abou
It is a pleasure to be part of your network of friends
- At 16:32 on May 14, 2011,
Mario Garcia said… Nein, leider noch nicht...bin gerade noch in Deutschland. Ich werde vorraussichtlich erst so Mitte, Ende Juni nach Dubai fliegen und dort meine Gespräche mit verschiedenen Firmen führen.
Bis bald malwieder Adel...schönes Wochenende noch.
MARIO ;-)
- At 20:54 on May 13, 2011,
Omar Kamal Issa said… Thank you Adel
You welcome
Regards
- At 15:12 on May 13, 2011,
Jehad Imterah said…
thanx my dear ,, its my pleasure to be one of your freinds , as well i invited you to visit my website http://f-bconsult.com
regards
Jehad M. Imterah
- At 14:47 on May 13, 2011,
Tanya Kostadinova said… Thank you, for the invitation, dear Adel.
Hope you are doing well too!
Best Regards,
Tanya
- At 5:08 on October 29, 2010,
Mohamed Abdel Aziz ABED said… - Glad to accept your invitation Mr. Adel
Dr.Mohamed Abdel Aziz ABED
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