Food & Beverage Managers

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Comment by EL MAHDI SAID on November 13, 2011 at 10:25pm

Hi,

I would wish to join food and beverage managers to be discussing positive issues about our industry.Currently i am a operation Manager manager in fast food Restuarnat in riyadh

  G:greet the customer

  u: under stand customer needs

  E: explain features and Benefits

  S: suggest Additionnel items

  T : Thank customer

 

Comment by SHOWTIME ARGENTINA on November 2, 2010 at 10:14pm

Hi , we are entertainment specialists, providing live shows, musicians, singers, dancers, live bands, small or big spectacles in all kind of rythms and styles for cruiseships and hotels world wide.
you can visit our constantly updated video links in

www.dailymotion.com/cruceros/1

www.dailymotion.com/andreaboucai/1

www.showtimeargentina.com.ar/duos.htm

www.showtimeargentina.com.ar

jazz, tango, salsa, latin, disco, rock, pop, soft, lounge, brazilean, blues, folk, malambo, gauchos, broadway, classical, world music, covers, and more.
thanks and regards,
Andrea Boucai
General Director

skype id: showtimeargentina
msn: showtimeargentina@hotmail. com

Comment by Sherif Naguib on August 22, 2010 at 4:54pm

it will be great if we will exchange the current situation in the industry by using direct contacts in at the same areas we are located in this to support eachother in terms of staffing ,supplies,.....etc
my contact number is +966563200009

Comment by Ephantus Wanjohi on August 22, 2010 at 3:02pm

I would wish to join food and beverage managers to be discussing positive issues about our industry.Currently i am a F&B manager in a primier Golf Club In Nairobi Kenya

Comment by medhat barsoum on July 13, 2010 at 6:00pm

Dear friends ,i would like to have the pleasure of joining the group ,and hope we can have constructive views on regular basis ,basicaly i am with food and beverage back ground ,then operation ,and now i am a hotel manager in dubai ,u a e.

Comment by mohamed Samir Adly Imam on May 4, 2010 at 8:15pm

Who is the Guest's

The guest is the most important person in the property.

We not make favor to the guest when we serve him but he give us the favor by allowing us to serve him.

Guest is the only source of revenue.

Guest is a human full of problem & it is your job to solve all this problems & the best way of solving problems is to be honest.

Guest have certain habits & believes which you should respects all.


One happy guest will bring 10 others guests but one angry guest will make the establishment lose 100 guests.







Golden Rules of time management

 Prioritize your objective.
 Plan your time.
 Maximize your prime time.
 Work Smarter not harder.
 Delegate.
 Don't do it unless it is important.
 Screen out interruption.
 Do it now; "don't do today's works tomorrow".
 Think of how you want to be treated & treat everyone that the way as often as possible.
 Do this when things go badly.
 As much as it may hurt or embarrass you.
 It pays off increasing moral, performance & builds commitment.
 Knows your internal guests & external.



P osture.
L ook & listen.
E xpression.
A ppearance.
S peech.
E agerness to help others.



What Is
The
Service

S mile for everyone.

E xcellence of everything we do.

R eaching out to every guest with hospitality.

V iewing every guest as special.

I nviting guest to return.

C reating a warm atmosphere.

E ye contact that shows we care.

Comment by mohamed Samir Adly Imam on May 4, 2010 at 8:00pm

What you need to meet & exceed guests expectation by give guest his expectation.

Professional appearance: maintain a neat well groomed appearance; wear a proper, clean uniform with name tag.

Friendliness: Always smiles with proper greeting use proper body languages & eyes contact, greet guests enthusiastically.

Courtesy: Always focus with the guest & colleagues treat everybody equally & respectfully, give guest uninterrupted attention, call guest by their names.

Concern: Always concern with the guest his emotion feeling; put yourself at the shoes of the guests; treat him as you like to be treated.

Flexibility: Treat all guest that they are unique welcome all guest warmly; make a creative suggestion towards guest need; be available for special guest & his special need like (glutton free – vegetarian – vegan – diabetic – protein free – allergic – heart problem – liver problem – kidney problem – chest problem)

Disabilities Acts: Be always there for the help of disable person or handicap or special need (ready cute meat or put the spoon the hand he use, change the chair etc.

Empathy إعتناق اوالتقمص العاطفي: Treat guest as individuals demonstrate sensitivity to guest feeling.

Responsive: Satisfy guest's needs personally, coordinate efforts with others to satisfy guest's needs; follow upon all request to make sure guests are satisfied.

Comment by ASIF ALIM IBRAHIM KAZI on February 15, 2010 at 9:55am

Hello Friends!I am a Food and Beverage Professional, presently working on board cruise ships.I really like this idea and I will certainly be blending myself with your views
Being at sea for so long, I now desire to settle down with a land based opportunity.
Thanks and best Regards,

Comment by Ovidiu Ribu on December 29, 2009 at 2:48am

-I wish You and Happy New Year 2010 !...

Comment by alok anand on December 25, 2009 at 9:05am

Dear Seniors and Friends,

Wish You all a very Merry Christmas and Happy New Year 2010.

Enjoy..

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